Summary
Work History
Education
Skills
Timeline
Generic

JoAnn Murray

Somerset,NJ

Summary

Dynamic administrative professional with extensive experience at Rutgers Medical School, excelling in appointment scheduling and office administration. Proven ability to enhance workflow efficiency and maintain confidentiality while managing sensitive information. Skilled in customer service and adept at utilizing electronic scheduling systems to optimize patient flow and improve operational effectiveness.

Work History

Secretary

Rutger Medical School
  • Scheduled and coordinated appointments for faculty and students.
  • Maintained accurate records of communications and office documentation.
  • Assisted in the preparation of departmental reports and presentations.
  • Provided administrative support to faculty, enhancing workflow efficiency.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Appointment Scheduler

Rutgers Medical School
  • Coordinated appointment scheduling for diverse medical services to optimize patient flow.
  • Managed multiple calendars, ensuring timely communication with healthcare providers and patients.
  • Implemented electronic scheduling systems to enhance efficiency and reduce appointment conflicts.
  • Assisted in training new staff on scheduling protocols and software usage for streamlined operations.
  • Collaborated with clinical teams to prioritize urgent appointments and address patient needs effectively.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

High School Diploma -

Lincoln High
Kansas City, MO

No Degree - Medical Transcription

Raritan Valley Community College
Somerville, NJ

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Calendar management
  • Schedule management
  • Multi-line phone systems
  • Supply restocking
  • File systems management
  • Payroll processing
  • Supply ordering
  • Mail distribution
  • Appointment coordination
  • HIPAA guideline compliance
  • Inventory purchasing
  • Inter-office communications
  • Meeting support
  • Administering payroll
  • Minute taking
  • Meeting coordination
  • Travel arrangements
  • Business correspondence
  • Cross-functional communication
  • Timekeeping systems
  • Phone etiquette
  • Task prioritization
  • Executive support
  • Contract administration
  • Filing experience
  • Confidentiality
  • Phone reception
  • Office supply inventory
  • Office staff leadership
  • Letter writing
  • Requisition processing
  • Preparing contracts
  • Office correspondence
  • Reception functions
  • Vendor relations skills
  • Fast learner
  • Multitasking and time management
  • Microsoft office
  • Data entry
  • Clear communication
  • Documentation and recordkeeping
  • Customer relations and communications
  • Document and file management
  • Customer and client relations
  • Excel spreadsheets
  • Scheduling and calendar management

Timeline

Secretary

Rutger Medical School

Appointment Scheduler

Rutgers Medical School

High School Diploma -

Lincoln High

No Degree - Medical Transcription

Raritan Valley Community College

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JoAnn Murray