Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo Ann Nance

Dubuque,IA

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

31
31
years of professional experience

Work History

Cashier

Courthouse Caps LLC
03.2023 - 07.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed approximately 50+ customer orders per day.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Processed both cash and card purchases and returns.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.

Food Avenue Cashier/Food Prep

Target
09.2017 - 01.2020
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed approximately 25+ orders per day.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Self-motivated, with a strong sense of personal responsibility.

Elementary School Teacher

Clark County School District, CCSD
09.1994 - 09.2013
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Taught core subjects of math, science, technology, and history.
  • Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
  • Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.

Education

Master of Arts - Early Childhood Education

Northern Arizona University
Flagstaff, AZ
05.1991

Bachelor of Science - Early Childhood Education

Northern Arizona University
Flagstaff, AZ
05.1987

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Customer relations
  • Cash register operation
  • Cash handling and management
  • Order taking
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality

Timeline

Cashier

Courthouse Caps LLC
03.2023 - 07.2025

Food Avenue Cashier/Food Prep

Target
09.2017 - 01.2020

Elementary School Teacher

Clark County School District, CCSD
09.1994 - 09.2013

Master of Arts - Early Childhood Education

Northern Arizona University

Bachelor of Science - Early Childhood Education

Northern Arizona University

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