Joann Neve
St. Francis
Summary
Dynamic Senior Program Manager with a proven track record at Veritas Technologies, driving strategic initiatives and cross-functional collaboration. Expert in cloud management and budget oversight, achieving a 15% reduction in cloud spend. Adept at stakeholder engagement and process improvement, fostering team leadership to enhance operational efficiency and customer satisfaction. Analytical and results-oriented senior program manager with progressive career history the field. Collaborative and motivating leader with significant experience managing, supervising and directing large teams of contractors and remote personnel. Dedicated with strong work ethic and excellent technical problem-solving and troubleshooting skills. Seasoned Senior Program Manager with experience in coordinating and overseeing a variety of programs. Possess skills in strategic planning, team leadership, and operational efficiency enhancement. Demonstrated ability to deliver high-quality results, ensuring program objectives align with organizational goals. Notable for improving process efficiencies and fostering cross-functional collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Program Manager / Leader Engineering Cloud and Engineering Operations
Veritas technologies, LLC/Cohesity
Roseville
03.2020 - Current
- Company Overview: Cohesity/Veritas Technologies LLC specializes in data management solutions, offering software and services for data protection, storage, and recovery. Their solutions help businesses manage and safeguard their information across various environments, including on-premises, cloud, and hybrid setups.
- As Senior Program Manager at Veritas Technologies/Cohesity responsible for overseeing the planning, execution, and delivery of complex projects and programs, I drive alignment with business goals, manage cross-functional teams, mitigate risks, and drive strategic initiatives to enhance data management solutions.
- I reported into engineering and was available for all exec level for special project or project oversight.
- Additionally, they collaborate with stakeholders to define project scope, set priorities, and optimize resource allocation.
- In addition, my tasks included capex and opex budget, cloud budget management, Azure Cloud IAM management, Facilities oversight, Coordinate project work with multiple organizational teams.
- Acting as a liaison between engineering and IT.
- Developed and implemented a cost analysis data model and reduced cloud spend by 15% over 9 mos. working with multiple cross-functional teams.
- Built Cost management reporting system in Power BI to enable engineering and finance to reduce costs, track spend and analyze monthly Azure, AWS, GCP and OCI billing and give specific reporting/insights on COGS as well as OPEX spend.
- Acted as an integral part of a multi-organizational team to analyze, design, and implement plan to streamline, secure, and reduce costs in cloud accounts/access for over 6000 employees.
- Worked on many cross-functional teams that drive process and strategic goals across IT and Engineering.
- Analyze and worked on projects to manage Capacity & Infrastructure Management, Build-Out, and Deployment.
- Utilized various financial systems such as Oracle, Coupa, others to manage spending and purchasing.
- Worked with a cross-functional team to manage on-prem capacity planning and management.
- Engineering support for Cloud Platforms Azure, AWS, GCP, OCI with primary role in Azure, Azure IAM, and Microsoft Entra.
- Cohesity/Veritas Technologies LLC specializes in data management solutions, offering software and services for data protection, storage, and recovery. Their solutions help businesses manage and safeguard their information across various environments, including on-premises, cloud, and hybrid setups.
Service Delivery Manager
Warner Connect
Fridley
12.2014 - 04.2015
- Company Overview: Warner Connect is an MSP serving the SMB market.
- Manage a team of up to 12 helpdesk, desktop, and system administrators to manage highly diverse internal and customer network/computing infrastructures and endpoints.
- Managed to SLAs, established ITIL processes, provided metric tracking and increased customer service.
- Warner Connect is an MSP serving the SMB market.
Sr.IT Infrastructure Manager/IT Infrastructure Manager
Daikin Applied/HEWLETT pACKARD Enterprise Services (hp)
Plymouth
11.2010 - 12.2014
- Company Overview: Daikin Applied delivers engineered, solutions for commercial, industrial and institutional HVAC requirements. As part of Daikin Industries, a Fortune 1000 company, Daikin Applied is the largest air conditioning, heating, ventilating and refrigeration company in the world. Daikin Applied services Canada, US, Mexico and Latin and South America.
- Manage a team of geographically dispersed desktop support administrators, systems and network administrators, and infrastructure engineers to deliver global support and solutions.
- Restructure it helpdesk to improve customer satisfaction and it efficiencies.
- Enterprise tools implementation and structuring.
- Restructuring of telecom contracts to provide cost savings and greater availability.
- Project management and team oversight.
- Domain and infrastructure redesign.
- Team metric performance tracking.
- Process development and improvement using ITIL framework and SLA negotiation/creation.
- Strategic Planning for growth and improvement. . . communications (wan, lan, telco, wireless), Data Center/Systems/Storage, Security, DR, and End User Support.
- Instituted Change Advisory Board and Document Review Board using ITIL framework.
- Developed and implemented models of Security, Availability, User Experience, and Future Growth.
- Daikin Applied delivers engineered, solutions for commercial, industrial and institutional HVAC requirements. As part of Daikin Industries, a Fortune 1000 company, Daikin Applied is the largest air conditioning, heating, ventilating and refrigeration company in the world. Daikin Applied services Canada, US, Mexico and Latin and South America.
Concurrent IT Manager, Processing Services/Application Administrator Manager/Business Systems IT Project Manager
Kroll Ontrack
Eden Prairie
12.2008 - 11.2010
- Company Overview: Kroll Ontrack provides large-scale electronic and paper-based discovery and computer forensics services and software to help attorneys, investigators, corporations, and legal professionals quickly, efficiently and cost-effectively recover, review, manage, and produce information and documents.
- Manage a team of up to 15 system and application administrators in several highly complex HA, high throughput environments.
- Manager of Business Systems Application Administrators, IT Project Management for Business Systems, strategic organizational planning, manager of technical operations.
- Established department employee performance standards.
- Initiated ticket metrics tracking, reporting, and associated process adjustments.
- IT audit of responsibility applicable areas using ISO 27001:2005 framework.
- Restructured SA team for increased flexibility, efficiency, employee satisfaction, and customer services.
- Established cooperative working relationship with business partners to move critical projects forward.
- Initiated and drove infrastructure rebuild of all Business Systems environments including application tuning and optimization.
- Restructure of Systems Administrators teams to a shared services model.
- Restructure support of Data Recovery business to a worldwide integrated support model.
- Kroll Ontrack provides large-scale electronic and paper-based discovery and computer forensics services and software to help attorneys, investigators, corporations, and legal professionals quickly, efficiently and cost-effectively recover, review, manage, and produce information and documents.
IT Manager
Symantec Corp
Roseville
02.2006 - 12.2008
- Company Overview: The 4th-largest software company in the world employing more than 16,000 people worldwide with sales revenue of approximately $100M.
- Manage a team of up to 12 system administrators and 7,000 servers/devices in a development environment, a production environment and associated Ethernet and fiber infrastructure, and data center/lab facilities management with an annual budget of over $8M in capital spending.
- Business unit partner/liaison with security and facilities groups on technology projects and activities.
- Member of process improvement team working toward CMMI compliance.
- Manage multiple projects and priorities; conduct root cause analyses and recommend solutions.
- Worked with Engineering and QE in both waterfall and agile environments.
- IPv4/IPv6 coexisting protocol deployment division-wide.
- Performed root cause analysis; improved SA ticket carryover from 18% to 5% in less than 12 months.
- Managed the implementation of a new $2M HVAC system; reduced fire danger and heat associated issues on development hardware.
- Improved customer satisfaction by 40% by replacing failing ticket system with new technology.
- Restructured operations procedures to improve IT efficiency; negotiated the return of 60 engineering switches to engineering from IT control.
- Reduced ticket load and improved customer satisfaction by documenting and communicating all ESA policies and procedures to key clients.
- The 4th-largest software company in the world employing more than 16,000 people worldwide with sales revenue of approximately $100M.
Education
MBA - Management, MBA Human Resources, Masters of Education
Bachelor of Science - Visual Communications
Associate Degree - Electronic Engineering Technology
Skills
- Enterprise Technical Support
- Cloud management
- Data analysis
- Capacity management
- Stakeholder engagement
- Budget management
- Project management
- Process improvement
- Team leadership
- Cross-functional collaboration
- Strategic planning
- Hardware and software installation
- Requirements gathering
- Business analysis
- Best practices implementation
- Strong analytical skills
- Personnel management
- Policy writing
- Training and mentoring
- Complex Problem-solving
- Change management
- Issue resolution
- Helpdesk technical assistance
- Problem-solving skills
- Technical leadership
- Cross-functional team leadership
- Strategic goal development
- Analytical skills
- Collaborate cross-functionally
- Problem resolution
- Team building
- Professional and courteous
- Excellent communication
- Reporting and documenting
- Cloud Technology and Management
- Strategic Planning
- Requirements Documentation
- Technology Integration
- Project Management
- Infrastructure Management
- Metrics
- Budgeting and Cost Controls
- Technology Restructuring
- Systems Migration
- Enterprise Resource Planning
- Customer Relationship Management
- Contract Negotiations
- Service Delivery
- Program Management
- Process Improvement
- Root Cause Analysis
- Azure Cloud/IAM
- Customer Satisfaction
- Staff Management
- Training
Certification
- MCSE
- MCT
- CCNA
- MOUS
- A++
- CCPDT-KA
Timeline
Sr. Program Manager / Leader Engineering Cloud and Engineering Operations
Veritas technologies, LLC/Cohesity
03.2020 - Current
Service Delivery Manager
Warner Connect
12.2014 - 04.2015
Sr.IT Infrastructure Manager/IT Infrastructure Manager
Daikin Applied/HEWLETT pACKARD Enterprise Services (hp)
11.2010 - 12.2014
Concurrent IT Manager, Processing Services/Application Administrator Manager/Business Systems IT Project Manager
Kroll Ontrack
12.2008 - 11.2010
IT Manager
Symantec Corp
02.2006 - 12.2008
MBA - Management, MBA Human Resources, Masters of Education
Bachelor of Science - Visual Communications
Associate Degree - Electronic Engineering Technology
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