Open To Work
Joann Nieves
Orange,CA
Summary
Results-driven administrative professional with over a decade of experience in office and client-facing roles. Excellent communication and coordination skills. Collaborative planner and problem solver who thrives in fast-paced environments. Adept at multitasking, prioritizing, and meeting deadlines while maintaining high quality standards.
Overview
23
23
years of professional experience
Work History
Playground Supervisor
Saddleback Unified School District
Mission Viejo, CA
01.2025 - 06.2025
- Administered basic first aid to treat injuries or illnesses.
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Acted as a positive role model for students through responsible behavior and adherence to school policies while supervising the playground area.
- Promoted mental well-being amongst students by providing support during emotionally challenging situations on the playground.
- Provided first aid assistance to injured students, acting quickly to address minor injuries while contacting appropriate medical personnel when necessary.
- Developed strong rapport with students through consistent engagement during recess periods, fostering trust and respect among the school community.
- Inspected equipment on playground to report any safety concerns.
Mail Clerk
IST Management
Irvine, CA
02.2022 - 05.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
- Tracked outgoing mail to provide accurate customer updates.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Upsold postal services like insurance and tracking.
Driver Helper
UPS
Aliso Viejo, CA
10.2019 - 06.2022
- Provided assistance to UPS drivers by completing a variety of activities: loading and unloading delivery truck, calling clients, collecting payments, communicating with dispatchers, doing paperwork, handling customer complaints and keeping the vehicle clean and organized.
Office Manager
GOOD DEEDS MOVING
Costa Mesa, CA
12.2018 - 05.2019
- Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to all customers.
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence.
- Managed contract provisions and invoices and provided estimates to customers.
Student Assistant
COAST COMMUNITY COLLEGE DISTRICT
Costa Mesa, CA
01.2015 - 06.2018
- Completed a variety of daily tasks to support professor's academic, research and operational needs.
- Collected and organized files and research papers; researched requested information in university libraries and academic databases.
- Built and maintained media and coalition lists.
Leasing Consultant
RENOIR STAFFING, LLC
Orange, CA
04.2016 - 01.2017
- Facilitated rent and delinquency collections and supported the day-to-day operations and managed deposits of rent payments.
- Prepared, assisted and processed leasing paperwork for qualified applicants in accordance with property standards and regulations.
- Communicated rental agreement changes to current and prospective tenants.
- Aided tenants in arrears by working with them to develop payment plans.
- Provided exemplary customer relations and communication both in person and via phone, email and written correspondence.
Safety Coordinator
NIEVES LANDSCAPE, INC.
Santa Ana, CA
09.2002 - 12.2014
- Oversaw accounting duties including accounts receivable, bank deposits, processing of credit card transactions, cash payments, and daily/monthly statements.
- Maintained accurate client files, company contracts, ad sales database and timesheets.
- Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews.
- Coordinated inventory of all equipment, shipping and receiving for shop and field materials.
- Resolved all client concerns and issues in efficient and responsive manner.
- Assisted in City Inspector and Property Manager inspections.
Education
In Progress - Communication Studies
Santiago Canyon College
Orange, CA01.2024
Skills
- Bilingual (Spanish)
- Customer Service and Sales
- Data Entry and Payroll
- Spreadsheets/Reports
- Property Management
- Proficient in Microsoft Suite and QuickBooks
- Safety awareness
- Decision-making
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
OTHER EXPERIENCE
- FUDRUCKERS, Ontario, CA Waitress, October 2002- July 2003
- JAMBA JUICE, Orange, CA Crew Member, June 1998- September 1998
- ANGELS STADIUM, Anaheim, CA Concessions Member, October 1999-September 2000
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Playground Supervisor
Saddleback Unified School District
01.2025 - 06.2025
Mail Clerk
IST Management
02.2022 - 05.2024
Driver Helper
UPS
10.2019 - 06.2022
Office Manager
GOOD DEEDS MOVING
12.2018 - 05.2019
Leasing Consultant
RENOIR STAFFING, LLC
04.2016 - 01.2017
Student Assistant
COAST COMMUNITY COLLEGE DISTRICT
01.2015 - 06.2018
Safety Coordinator
NIEVES LANDSCAPE, INC.
09.2002 - 12.2014
In Progress - Communication Studies
Santiago Canyon College