Joann Nieves
Orange,CA
Summary
Results-driven administrative professional with over a decade of experience in office and client-facing roles. Excellent communication and coordination skills. Collaborative planner and problem solver who thrives in fast-paced environments. Adept at multitasking, prioritizing, and meeting deadlines while maintaining high quality standards.
Overview
23
23
years of professional experience
Work History
Playground Supervisor
Saddleback Unified School District
01.2025 - 06.2025
- Administered basic first aid to treat injuries or illnesses.
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Acted as a positive role model for students through responsible behavior and adherence to school policies while supervising the playground area.
- Promoted mental well-being amongst students by providing support during emotionally challenging situations on the playground.
- Provided first aid assistance to injured students, acting quickly to address minor injuries while contacting appropriate medical personnel when necessary.
- Developed strong rapport with students through consistent engagement during recess periods, fostering trust and respect among the school community.
- Inspected equipment on playground to report any safety concerns.
Mail Clerk
IST Management
02.2022 - 05.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
- Tracked outgoing mail to provide accurate customer updates.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Upsold postal services like insurance and tracking.
Driver Helper
UPS
10.2019 - 06.2022
- Provided assistance to UPS drivers by completing a variety of activities: loading and unloading delivery truck, calling clients, collecting payments, communicating with dispatchers, doing paperwork, handling customer complaints and keeping the vehicle clean and organized.
Office Manager
GOOD DEEDS MOVING
12.2018 - 05.2019
- Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to all customers.
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence.
- Managed contract provisions and invoices and provided estimates to customers.
Student Assistant
COAST COMMUNITY COLLEGE DISTRICT
01.2015 - 06.2018
- Completed a variety of daily tasks to support professor's academic, research and operational needs.
- Collected and organized files and research papers; researched requested information in university libraries and academic databases.
- Built and maintained media and coalition lists.
Leasing Consultant
RENOIR STAFFING, LLC
04.2016 - 01.2017
- Facilitated rent and delinquency collections and supported the day-to-day operations and managed deposits of rent payments.
- Prepared, assisted and processed leasing paperwork for qualified applicants in accordance with property standards and regulations.
- Communicated rental agreement changes to current and prospective tenants.
- Aided tenants in arrears by working with them to develop payment plans.
- Provided exemplary customer relations and communication both in person and via phone, email and written correspondence.
Safety Coordinator
NIEVES LANDSCAPE, INC.
09.2002 - 12.2014
- Oversaw accounting duties including accounts receivable, bank deposits, processing of credit card transactions, cash payments, and daily/monthly statements.
- Maintained accurate client files, company contracts, ad sales database and timesheets.
- Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews.
- Coordinated inventory of all equipment, shipping and receiving for shop and field materials.
- Resolved all client concerns and issues in efficient and responsive manner.
- Assisted in City Inspector and Property Manager inspections.
Education
In Progress - Communication Studies
Santiago Canyon College
Orange, CA01.2024
Skills
- Bilingual (Spanish)
- Customer Service and Sales
- Data Entry and Payroll
- Spreadsheets/Reports
- Property Management
- Proficient in Microsoft Suite and QuickBooks
- Safety awareness
- Decision-making
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
OTHER EXPERIENCE
- FUDRUCKERS, Ontario, CA Waitress, October 2002- July 2003
- JAMBA JUICE, Orange, CA Crew Member, June 1998- September 1998
- ANGELS STADIUM, Anaheim, CA Concessions Member, October 1999-September 2000
Languages
Spanish
Native or Bilingual
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Playground Supervisor
Saddleback Unified School District
01.2025 - 06.2025
Mail Clerk
IST Management
02.2022 - 05.2024
Driver Helper
UPS
10.2019 - 06.2022
Office Manager
GOOD DEEDS MOVING
12.2018 - 05.2019
Leasing Consultant
RENOIR STAFFING, LLC
04.2016 - 01.2017
Student Assistant
COAST COMMUNITY COLLEGE DISTRICT
01.2015 - 06.2018
Safety Coordinator
NIEVES LANDSCAPE, INC.
09.2002 - 12.2014
In Progress - Communication Studies
Santiago Canyon College
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