Joann PENDER
Savannah,Georgia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Food Service Worker
Department Juvenile Justice
Savannah, GA
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
General Manager
KFC Restaurant
12.2020 - 02.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
KFC Restaurant
04.2016 - 12.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted over 5,000 Soldiers with their meals on a daily basis.
- Hire and promoted jobs for Soldiers ,spouses, and dependents.
- Reported issues to higher management with great detail.
Inventory Clerk
The Exchange-AAFES
12.2010 - 04.2016
- Completed physical inventory counts each month.
- Maintained inventory count, tracked usage, and documented variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed data entry and completed proper paperwork.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Bakery Supervisor
Wal-Mart Supercenter
12.2006 - 09.2010
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Performed opening and closing duties for department.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
- Maintained inventory control and ordered supplies on monthly basis.
- Received, logged and inspected shipments for quality and accuracy.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Established performance goals and empowered bakers to exceed targets.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
Behavior Support Specialist
Department Of Mental Health And Social Services
01.2000 - 11.2006
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
- Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Designed or used assessments to monitor student learning outcomes.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Education
Bachelor of Science - Business Administration And Management
Penn Foster College
Scottsdale, AZ05.2025
Certified Medical Assistant - Medical Assisting
Ashworth College
Norcross, GA03.2021
No Degree - Physical Therapy Assisting
Penn Foster College
Scottsdale, AZ02.2006
Skills
- Staff Supervision
- Shift Coverage
- Business Process
- Engine Components
- Health and Safety Regulations
- Customer Relationship Management
- Staff Development
- Communication
- Managing Multiple Priorities
- Training
- Business Management Principles
Certification
- ServSafe Certified Training -
Timeline
Food Service Worker
Department Juvenile Justice
05.2023 - Current
General Manager
KFC Restaurant
12.2020 - 02.2023
General Manager
KFC Restaurant
04.2016 - 12.2020
Inventory Clerk
The Exchange-AAFES
12.2010 - 04.2016
Bakery Supervisor
Wal-Mart Supercenter
12.2006 - 09.2010
Behavior Support Specialist
Department Of Mental Health And Social Services
01.2000 - 11.2006
Bachelor of Science - Business Administration And Management
Penn Foster College
Certified Medical Assistant - Medical Assisting
Ashworth College
No Degree - Physical Therapy Assisting
Penn Foster College
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