Joann Pinto
New Braunfels,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
29
29
years of professional experience
Work History
Program Manager
The OutFit, Inc
New Braunfels, Texas
10.2021 - Current
- Responsible for development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships increased business opportunity responses by 75%
- Developed avenues to expand capabilities partnerships in healthcare IT, Accreditation and Compliance, Training, and Finance sectors
- Implemented tools and processes historically utilized for clients into Corporate Headquarters, helping to drive better acquisition strategies and streamlining teaming efforts
- Created dashboards that effectively drive increased opportunities for business and new partnerships, as well as track performance and track metrics
- Managed proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
- Generated new leads, identified, and contacted decision-makers, and screened potential business opportunities
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Identified program obstacles and communicated possible impacts to team
Program Manager
The OutFit, Inc
San Antonio, TX
02.2019 - 10.2021
- Led a team of diverse array of talents and responsibilities that provided Project Management, Engineering Operations, Support Services, & Transition Services to personnel from Defense Health Agency, Facilities Enterprise (DHA-FE), Facilities Operations Branch (FOB), & the three Medical Service Activities (SMA’s) and managed over 40 remote & on-site contract employees
- Responsible for overall program management and oversight of field operations, defined and prioritized strategy for DHA healthcare engineering and facilities programs
- As Program Manager, participated in DHA FOB senior-level management meetings to aid in development of DHA FOB policy, program initiatives, as well as resolving programmatic or problematic issues
- Produced timely and accurate reporting of program status throughout life cycle of contract
- Developed & implemented the transition support that supported the logical & planned transitions of facilities from the SMAs to DHA; all aspects of the SMA’s actions related to the MTF were explored, documented, & prepared by the team for transition to the DHA
- Provided direction and management of Sustain, Restoration, and Modernization-Portfolio Managers (SRM-PM’s) to ensure that SRM-PMs provided guidance and assistance concerning Healthcare Facility care, operations, building maintenance best business practices and budgeting of resources for real property long-term sustainment and maximum life
- Operational & professional services supported MILCON & SRM requirements analysis and established the process and battle rhythm for Work Induction Boards (WIB), Facility Sustainment Boards (FSB), and Local Funds Sustainment Boards (LFSB)
- Financial management support, training & education support, & Information resource manage support services improved decision-making, management & administration of processes
- Through the SRM-PMs, PMs, & Engineers provided technical oversight, technical assistance, & consulting support that related to operations & maintenance, planning, sustainment, repair, replacement & management of infrastructure & physical plant systems installed in Medical Treatment Facilities (MTFs) located at both CONUS & OCONUS locations
- Strategize and outlined goals and objectives for the O&M Technical Advisors and Data Analytics team and assigned project managers and team members to projects to support the government personal in their programs
- Provided guidance to that Minimize incompatibilities and ensure standardized products
- Coordinated Summits, Town-Halls, Training in person and in virtual environment
- IO&T support assisted DHA-FE with medical equipment & initial outfitting support providing functional expertise & advice
- Successfully administered medical equipment planning, communications, approval, procurement, installation & property management by reviewing DMLSS medical equipment module & SEPS project report to determine required medical equipment purchases versus reuse as well as interprets Space Equipment & Planning System (SEPS) Program for Design specifications
- MTFs range in size & complexity
- Reviewed and provided recommendations to improve programs which support The Joint Commission (TJC) and /or The Accreditation Association for Ambulatory Health Care (AAAHC) accreditation.
Director of Facilities Management
United States Air Force, USAF
Lackland AFB, TX
05.2015 - 02.2019
- Managed the $22.8 million Facilities Operations & Maintenance budget for the largest Air Force medical treatment facility, with a staff of 4500, encompassing 66 buildings in several locations totaling 3 million square feet & valued at $915 million to include clinics at Kelly USA, Brooks City Base, Camp Bullis, Randolph AFB, & Central Northside Clinics
- Exercised supervisory personnel management responsibilities of Engineering Department
- Responsibilities include supervision of staff, communicating job objectives, providing regular feedback, accurate appraisals, developing subordinate employees & addressing performance issues of employees as required by Civilian personnel system, contract employees, or the military personnel management system
- Supervised the campus plant operations including the maintenance/repair program of in-house workforce & contracted workforce, hospital aseptic management system (housekeeping), building security, to assure availability, reliability & compliance of the campus medical facilities
- Participated in senior-level management meetings to aid in development of policy, program initiatives, as well as resolving programmatic or problematic issues
- Provided management level engineering technical oversight & funds advocacy for management of plant operations, supporting utility systems & associated real property installed equipment to comply with Air Force operating instructions, organizations readiness & contingency requirements, accreditation requirements supporting the Environment of Care program to ensure compliance & meet medical mission requirements
- Ensured in-house workforce maintains composite average of the Civil Engineering work quality indicators at or above 90%, accreditation requirements for utility systems, fire safety management, & hazardous material management in compliance & ensures allocated maintenance/repair reimbursement resources are validated & expensed properly
- Stimulates resolution of action items, coordinate day-to-day activities, and forecast upcoming needs of Facilities Department
- Focal point of contact for correspondence and communication from internal and external stakeholders to the 59th Medical Wing as it relates to campus master planning & development to include capital improvements, repairs, sustainment, space utilization, interior design, and transition/bed down
- Assures project execution is accomplished on schedule & ensures the timely development of project management documents including design concepts, statements of work, and government cost estimates
- Utilizing available resources
- Established and enforce standards for all written communications
- Manage Facilities Management Division to align with mission priorities
- Responsible to advocate & obtain funds for associated projects assuring obligation for the fiscal year
- Represents Facilities Management Flight & the Medical Wing interests to higher headquarters and base level organizations as the program or project management authority for planning, assigned projects or healthcare related development concerns
- Promoted flexibility and adaptability, reduced redundant efforts, and hold self and others accountable for measurable, high-quality, timely and cost-effective results
- Oversaw Quality & Assurance Evaluation involvement to ensure technical compliance for Hospital Aseptic Management System (housekeeping), Hospital Automated Resource Protection System (Physical Security), & Keys & Badges worth over $6 million
- Directs compliance with the fire safety, Statement of Conditions, & Environment of Care programs in accordance with Joint Commission & NFPA standards
- At the forefront of project execution for the Base Realignment and Closure (BRAC) clinical transition projects, Parking Lot expansions, SRM projects, & the military construction (MILCON) for the Ambulatory Surgical Center, New Dental, & New Basic Trainee Health clinic totaling over $520M and over 1M Square Feet.
Deputy Director, Facilities Management Division
United States Air Force, USAF
Lackland AFB, TX
08.2001 - 05.2015
- Health Facilities Planner with the responsibilities of the Deputy Director, Facilities Management for the 59th Medical Wing with specific duties in managing the $22.8 million Facilities Operations & Maintenance budget for the largest Air Force medical treatment facility, with a staff of 4500, encompassing 66 buildings in several locations totaling 2.1 million square feet & valued at $480 million to include clinics at Kelly USA, Brooks City Base, Camp Bullis, Randolph AFB, & Central North side Clinics
- Directly responsible for campus/master planning & development to include capital improvements, space utilization, interior design, transition & bed down activities, and reportable Environment of Care programs including fire safety, utilities management, & environmental
- Had full responsibility for facets of planning, programming, materiel requisitioning, scheduling & funding of all civil engineering work for over 1,500 major work orders annually & 1,400 job orders monthly for 150-person civil engineering work force
- Determines policy for development of comprehensive plans for over $6M annually in Sustainment, Restoration, and Modernization (SRM) projects
- Manages real property facilities of the medical campus, including coordination with installation civil engineering for the maintenance of grounds & roadways
- Oversee the development of the master plan to maintain the overall appearance & functionality of the facilities
- This is accomplished by directing work accomplishment, scheduling, & inspection of both completed & in progress work efforts
- Reviewed Medical Campus space use & master plans for conformance with all medical technical & medical regulatory requirements & makes recommendations for compliance, this may require changes to improve delivery of health care, service performance & functionality of the facility
- Analyzed & evaluated space requests considering activities organization structure, workflow, staffing, mission, location, special requirements, & availability of space
- Serve as technical adviser and staff specialist to Wing Space Working Group
- Prepared long-range planning (master planning) documents for effective utilization of all classes of spaces
- Supervised development, preparation, & presentation of the yearly facility management budget
- Oversaw Quality & Assurance Evaluation involvement to ensure technical compliance for Hospital Aseptic Management System (housekeeping), Hospital Automated Resource Protection System (Physical Security), & Keys & Badges worth over $6 million
- Directs compliance with the fire safety, Statement of Conditions, & Environment of Care programs in accordance with Joint Commission & NFPA standards
- At the forefront of project execution for the Base Realignment and Closure (BRAC) clinical transition projects, Parking Lot expansions, SRM projects, & the military construction (MILCON) for the Ambulatory Surgical Center & New Dental clinic totaling over $476M and over 750K Square Feet
Healthcare Facilities Interior Designer
United States Air Force, USAF
Lackland AFB, TX
08.2001 - 08.2004
- Responsible for providing professional project management, design service, and advice to the facility management staff &medical campus customers in the rehabilitation, refurbishment, & expansion of new or existing health care facilities
- This includes, but is not limited to, minor to major changes to medical facilities, health care clinics, research facilities, & medical administrative support facilities
- Is a recognized expert in the use & application of all interior design elements such as carpet, colors, system furniture, furniture, textures, lighting & draperies
- Developed criteria for interior design of any size & complexity
- Provided advice to assure design projects comply with appropriate regulations, manuals, Air Force local & national fire codes
- Also assured proprietary drawings, specifications, lighting, color schemes, construction, furniture requirements, color selections, & cost estimates
- Reviewed project work of AE firms or assigned architects & engineers by pointing out discrepancies in, for example, the plans and specifications & recommending effective measures when necessary
- Makes site inspection of construction sites to determine progress & discuss & resolve problems related to the projects
- Provides interpretation to the medical center of applicable Federal, Air Force, & AETC directives, guides, precedents, & policies.
Company Commander
US Army, Brooke Army Medical Center
Fort Sam Houston, TX
09.1999 - 08.2001
- And was responsible for providing professional design services and advice to base customers, engineers, and architects in rehabilitation, refurbishment, and expansion of new or existing facilities
- Managed over $300Million annually for furnishings equipment and over 118,350 sq ft of planning for over seven major organizations and additional tenant organizations, including O&M, MILCON, BRAC, Self-Help and specialty projects
- Cradle to grave responsibility for project management, space planning, presentations, color consult work, furnishings, related equipment and accessories, all interior/exterior materials, signage, and art. Managed base wide Interior/Exterior Design Program for Lackland AFB as one-person department for entire base and multiple base tenants
- Ensures all interior/exterior standards comply with MAJCOM policies, government regulations, etc
- Provides technical support to over 20 multi-disciplinary engineers within Civil Engineer Squadron
- Active Duty)
- Company Commander for 2nd largest company in United States Army
- Command consisted of both Officers and Enlisted soldiers assigned to Department of Nursing, Brooke Army Medical Center, Fort Sam Houston, TX
- Responsible for soldier readiness and Uniform Code of Military Justice for 536 personnel
- Also worked as Project Officer for Barracks Construction Project, responsible for construction project management, determining space utilization and furniture design for Single Solider Living Quarters, Company Headquarters, and Brigade Headquarters
- Responsible for move plan for over 300 personnel
- Successfully moved all soldiers into new facility and Headquarters and Brigade Personnel into Headquarters building
- Maintained 100% accountability of all furniture and equipment during move
- Controlled and managed project milestones and budgets from planning through construction and initial operations, allocated projects funds consistent with progress attained and measures and monitors performance to assure commitment of all parties are being maintained
- Reviewed project progress measuring performance and taking necessary corrective actions to maintain agreed upon schedule and cost
- Reconciled customer concerns assuring that all participating parties are informed
- Managed project contingency funds to ensure efficient and effective utilization
- Utilized standards, tools, templates, and documents processes for all assigned projects and utilizes measurements and feedback tools to access effectiveness of project management effort.
Healthcare Facilities Project Officer
US Army, US Army Tripler Army Medical Center
, HI
09.1996 - 09.1999
- Served as Chief, Facility Renovation for Health Clinic, Schofield Barracks, HI
- Managed interior design program and Transition Program for $25 Million Renovation of Clinics
- Provided facilities planning and management in support of Renovation project
- Supervised contractor hired to support renovation project office
- Managed and planned clinic projects to include space planning and review of construction building drawings
- Planned and coordinated timely purchase of equipment and furniture, developed movement plans and allocation of transition space, developed equipment integration moves of eight clinics with average budget of $200K per clinic
- Ensured coordination of other internal processes such as telephones, LAN/WAN, and security systems as related to new office setups and worked with Health Facility Project Officer to relay information about each entity
- Ensured that milestones were met
- Developed, implemented, and coordinated all transition activities for internal and external departments, services, and offices involved in Renovation Project
- Responsible to perform day-to-day space management functions, keeps supervisor, team members and customers apprised of on-going project status, reviews space requests and requirements for validity and adequacy, ensures project documentation is filled (electronically and manually) in project folders, meets all assigned suspense dates, and performs follow-up actions as necessary
- Participated in planning, formulating, and implementing space policy and procedures for administration of effective space management program
- Conducted special studies or projects which relate to development and implementation of uniform policies, criteria, procedures, and standards governing assignment and utilization of general-purpose space, or development or comprehensive report procedures
- Prepared and provides sets of Auto CAD drawings of new or altered office space, equipment, and systems from sketches, marked up prints and verbal instructions
- Prepares complete sets of drawings for space layout design for all facilities space requirements
- Coordinated and validated all facilities, space, security, and telecommunications requirements with appropriate parties to ensure a turnkey project is provided to customer
- Performed technical review and analysis of contractor prepared designs and specifications for such facilities, space, and telecommunication systems
- Coordinated, obtained, or developed cost estimates for budgeting purposes for variety of multiple-use construction projects
- Works with variety of DoD components, construction contractors and others to develop and carry through to completion all alterations, renovations, and systems furniture installation or alterations projects
- Plans, coordinates, and investigates administrative and technical situations and devises plans to adjust needs to space availability to ensure maximum use of space, promoting efficient and economical operations
- Actions taken affected continuity of health/dental care for approximately 35,000 beneficiaries
- Developed and managed Fiscal Year budget to facilitate design, purchase, storage, and installation of all medical equipment and furniture
- Advised Commands on agenda items for transition planning and renovation status.
Education
Bachelor of Arts - Interior Design, Military Science (ROTC)
Western Michigan University
Kalamazoo, MI06.1994
Associate of Arts - Art
Lake Michigan University
Benton Harbor, MI06.1991
Skills
- Employee Coaching and Motivation
- Compliance Enforcement
- Training and Development
- Project Coordination
- Personnel Management
- Time Management
- Team Leadership
- Multi-Operations Management
- Critical Thinking
- Decision Making
- Leadership
Affiliations
Texas Association of Healthcare Facilities Management
Member America Society of Healthcare Engineers
Member Air Force Cycling Team
Timeline
Program Manager
The OutFit, Inc
10.2021 - Current
Program Manager
The OutFit, Inc
02.2019 - 10.2021
Director of Facilities Management
United States Air Force, USAF
05.2015 - 02.2019
Deputy Director, Facilities Management Division
United States Air Force, USAF
08.2001 - 05.2015
Healthcare Facilities Interior Designer
United States Air Force, USAF
08.2001 - 08.2004
Company Commander
US Army, Brooke Army Medical Center
09.1999 - 08.2001
Healthcare Facilities Project Officer
US Army, US Army Tripler Army Medical Center
09.1996 - 09.1999
Bachelor of Arts - Interior Design, Military Science (ROTC)
Western Michigan University
Associate of Arts - Art
Lake Michigan University
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