Joann Potter
Bronson,FL
Summary
Driven with documented track record of consistently exceeding performance goals. Excellent ability to handle multiple projects simultaneously. Great communicator capable of interfacing effectively with customers and all levels of management on line or through phone's. Skilled in servicing.
Overview
21
21
years of professional experience
Work History
Cashier, Floor Sales
TJX Companies
- Current
- Cashiering, floor sales, excellent customer service skills, answering calls, directing customers to the proper department, receiving and opening merchandise, placing merchandise on racks for display, promoted to coordinator of eight different departments, trained in the cash office, assisted in customer special requests, provided one-on-one training to new associates, head of the Crossroads program teaching merchandising communication skills
Environmental Services, Maintenance
Harbor View Manor
01.2003 - 01.2009
- Responsible for environmental services and maintenance, fulfilled special needs of residents and family members, cleaned and maintained rooms, lobbies, offices, nurses station, and maintenance closet, dusting, vacuuming, waste disposal, bed changing, mopping, disinfecting, promoted to laundry director, washing, drying, and delivering items to residents' rooms, organizing items per request
Education
GED -
West Haven High School
West Haven, CT09.1989
Skills
- Some knowledge in Windows 10 and 11
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook),
- Some background in IT work on Computers
- Repairing internet problems (Connections and Disconnect)
- Memory upgrades, Hard drive, Virus removal, including Window's BIOS
Accomplishments
- Documented and resolved customer situations which led to leadership skills.
- Achieved projects through effectively helping with Other employees in competition of tasks.
Tjx Companies
I have worked for TJX since September 9th of 2009 to present. My daily requirements consist of Cashiering, floor sales and Excellent customer service skills including answering calls & directing the person to the proper department. I have worked in receiving, opening merchandise & placing it on tanks to be flowed to bring merchandise to be set up for display. After three months I was promoted to coordinator of eight different departments. Also during that time I was trained in the cash office per diem. I also assisted in the needs of customer special requests (would call other HOMEGOODS stores to find special requested items.) I have won multiple associate awards over my career with HOMEGOODS. I've had one on one training with new associates & was also head of the Crossroads program.,Teaching all associates with merchandising communication skills.
Harbor View Manor
2003, 2009, I was responsible for the environmental services & the maintenance of the residents and per the request of family members would fulfill their special needs. I was also responsible for rooms, lobbies, offices, the nurses station & the Maintenance closet. My job consisted of dusting, vacuuming, the removal and disposal of waste. daily bed changing. Mopping & disinfecting all areas of the facility. I also attended classes for fire safety & disease control I was required to pass annual checks to maintain the knowledge threw safety data sheets. I was promoted to laundry director in charge of Washing & drying & the delivery of items to the residents room on a daily basics also organizing their items per request. The reason for my job change was due to change of management and ownership of facility.
Garden Side Assisted Living
1997, 2003, I was in charge of cleaning & disinfecting of all the residents rooms, which included daily cleaning of the Family Room, library Kitchens. Carpet Cleaning & all bedding laundry, folding & delivered to each room. Cleaning of residents rooms. And all removal of waste.
Qualifications Summary
Well developed ability to utilize all available resources to resolve customer issues in a highly efficient and effective manner. Team player with a passion for sharing skills and knowledge to communicate with a range of internal and external customers ensuring transactions are completedin an accurate and timely manner. Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effectively interface with management to collaborate on issues and resolve problems. Results focused with an ability to achieve maximum impact with minimal cost.
References
Professional and Personal References upon Request.
Awards
Great customer service and outcomes of situations in leadership and positivity in the workplace.
receiving a leadership role after three months with the company.
Timeline
Environmental Services, Maintenance
Harbor View Manor
01.2003 - 01.2009
Cashier, Floor Sales
TJX Companies
- Current
GED -
West Haven High School