JoAnn Proctor
Owings Mills,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Legal Administrative Specialist position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Patient Financial Services Representative
Sinai Hospital Of Baltimore
Baltimore, MD
01.2020 - Current
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Answer over 25 inbound calls and assist patients with billing inquiries (i.e. Co-pay, Deductible, Balance, Claims).
- Final determination of benefits.
- Contact patients and advise of benefits.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Patient Care Technician
VHC Immediate Care
Arlinton, VA
07.2001 - Current
- 1st point of contact for patients checking in/out
- Warmly greeted patients and visitors and made each feel welcome.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Register patients both returning and new.
- Collected co-payment and/or past due balances.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Perform essential clerical tasks (i.e. faxing, email)
Financial Services Representative
Anne Arundel Urology
Annapolis , MD
09.2019 - 01.2020
- Verify & complete insurance verification for outpatient surgery procedures.
- Obtain and secure prior authorization if needed
- Contact patient to advise and/or collect financial responsibility.
- Answer inbound over 30 calls and assist patients with inquiries.
- Discussed financial options with clients and provided informed suggestions.
- Post OR/Physicians charges for outpatient procedures.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
Authorization Specialist
Digestive Disease Associates
Catonsville, MD
07.2017 - 09.2019
- Obtain and secure prior authorization for Gastroenterology outpatient procedures.
- Performed insurance verification prior to services being rendered.
- Acting liaison between Insurance companies, Ambulatory Surgical Center, Physicians and patients.
- Answer over 20 bound calls and assist patient with inquiries.
- Collect and Post patients payments and/or past due balances.
- Referred delinquent accounts to collections department or outside resources.
Education
High School Diploma -
Armstrong Adult Education
Washington, DC06.1991
Skills
- Reviewing Patient Information
- Financial Counseling
- Debt Repayment Negotiation
- Patient Registration
- Customer Inquiries
- Credit and Collections
- Updating Customer Accounts
- Patient Advocacy
- Payment Solicitation
- Balancing Daily Deposits
- Customer Advising and Referral
- Demographics Information
Timeline
Patient Financial Services Representative
Sinai Hospital Of Baltimore
01.2020 - Current
Financial Services Representative
Anne Arundel Urology
09.2019 - 01.2020
Authorization Specialist
Digestive Disease Associates
07.2017 - 09.2019
Patient Care Technician
VHC Immediate Care
07.2001 - Current
High School Diploma -
Armstrong Adult Education
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