JoAnn Quilla
San Bernardino,CA
Summary
I have many years of experience working under my father who has taught me so much in his landscaping business including how to get my hands dirty. I've done his billing (hand written) since I was eighteen. I consider myself a very hard worker, who is always willing to learn as much as I can whenever I can. I speak, read and write Spanish. Honesty, communication and respect is very important to me to give and receive.
Overview
1
1
Certification
4
4
years of post-secondary education
31
31
years of professional experience
Work History
Billing Clerk
Robert N Son's Landscaping
San Bernardino , CA
06.2001 - Current
- Managed invoicing and payment processing operations.
- Reconciled past due accounts achieving reduction in outstanding invoices.
- Completed and processed average of purchase orders and customer invoices each quarter.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
Recreational School Aide
City Of San Bernardino
San Bernardino , CA
08.2017 - 06.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Maintained safety and security of all youth under care.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Caregiver
IHSS Adult Services Program
San Bernardino , CA
08.2010 - 11.2014
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
School Bus Driver
First Student Transportation
San Bernardino , CA
02.2008 - 06.2010
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Obeyed federal, California and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Inspected bus and all emergency equipment and verified safe working order for student and driver use.
- Reported vehicle traffic violations, vehicle damage and accidents to dispatch management to comply with legal and insurance obligations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained California class B driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Reported bus malfunctions or needed repairs.
- Escorted small children across roads and highways.
- Developed and maintained courteous and effective working relationships.
- Worked closely with dispatchers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked flexible hours; night, weekend, and holiday shifts.
Driver and Collections
Rent-A-Center
Whittier , CA
07.2002 - 06.2003
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and contracts on accounts.
- Handled several outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Recorded all information regarding financial status of customers.
Front Desk Receptionist
Foot Clinic Of Whittier
Whittier , CA
07.2001 - 12.2002
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Entered customer data using windows software and updated information whenever patrons changed rooms.
- Carefully transcribed phone messages and relayed to appropriate personnel within few minutes of each call.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for the Doctors at he foot clinic.
- Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Volunteered to help with special projects, assuming variety of tasks and duties, including cleaning, disinfecting and sanitizing all rooms and medical equipment.
Education
High School Diploma -
Frontier High School
Whittier, CA 09.1997 - 06.2001
Skills
Leadership
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Recreational School Aide
City Of San Bernardino
08.2017 - 06.2019
Caregiver
IHSS Adult Services Program
08.2010 - 11.2014
School Bus Driver
First Student Transportation
02.2008 - 06.2010
Driver and Collections
Rent-A-Center
07.2002 - 06.2003
Front Desk Receptionist
Foot Clinic Of Whittier
07.2001 - 12.2002
Billing Clerk
Robert N Son's Landscaping
06.2001 - Current
High School Diploma -
Frontier High School
09.1997 - 06.2001
Licensed [Job Title] - [Timeframe]
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