Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Joann Reade

Glendale,AZ

Summary

Dynamic General Manager with a proven track record at Babbo Italian Eatery, excelling in operations management and team leadership. Successfully enhanced profitability through strategic budget control and staff scheduling. Recognized for fostering a positive work environment and resolving conflicts, ensuring high customer satisfaction and loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Babbo Italian Eatery
08.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed all aspects of daily operations, including inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Set clear expectations and created positive working environment for employees.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Manager

Desert Rose Steak House
09.2021 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Customer Care Representative

Bank of America
08.2017 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Server/Assistant Manager Trainee

Abuelos
09.2015 - 09.2021
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Winter High School
Winter, WI

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Supportive team participant
  • Inventory management
  • Food safety
  • Cost control
  • Staff scheduling
  • Hiring decisions

Certification

  • Manager Servesafe Training - Valid thru May 2028
  • AZ title 4 Liquor Training - Valid thru March 2027

Timeline

General Manager

Babbo Italian Eatery
08.2022 - Current

Manager

Desert Rose Steak House
09.2021 - 06.2022

Customer Care Representative

Bank of America
08.2017 - 01.2019

Server/Assistant Manager Trainee

Abuelos
09.2015 - 09.2021

Winter High School

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Joann Reade