Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joann Rivera

Ocala,FL

Summary

Compassionate Direct Support Professional with extensive experience at Cardinal Services Inc., enhancing client independence through individualized care plans and effective crisis management. Skilled in medication administration and relationship building, I foster positive environments that promote well-being and social integration, ensuring clients achieve their personal goals and improve their quality of life.

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Cardinal Services Inc.
12.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Assistant Store Manager

Goodwill Industries of Northern Indiana
12.2022 - 09.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Lead Shipper

Hydro-Action
03.2015 - 10.2022
  • Developed strong relationships with carriers to negotiate favorable freight rates and improve service levels for customers.
  • Evaluated performance metrics regularly to identify areas for process improvement in the shipping department.
  • Optimized warehouse layout for efficient storage and retrieval of goods, leading to faster order fulfilment times.
  • Enhanced communication within the shipping department by establishing clear channels for reporting issues, sharing updates, and discussing solutions.
  • Increased operational efficiency by training team members on best practices for handling fragile items, loading trucks, and processing paperwork.
  • Ensured compliance with shipping regulations and requirements through meticulous documentation and adherence to established protocols.
  • Coordinated with customs brokers to ensure smooth clearance of international shipments while adhering to import/export regulations.
  • Assisted in budget management by monitoring expenses related to packaging materials, truck rentals, and labor costs.
  • Maintained a safe working environment by enforcing safety guidelines, promoting the use of personal protective equipment, and addressing potential hazards promptly.
  • Provided excellent customer service by addressing concerns, answering questions, and resolving shipping-related issues in a timely manner.
  • Managed the scheduling of incoming shipments from suppliers to maintain appropriate inventory levels while avoiding overstocking or stockouts.
  • Implemented quality control measures for outgoing shipments, ensuring damaged or incorrect items were identified before leaving the facility.
  • Collaborated with sales and manufacturing teams to ensure accurate fulfillment of orders and smooth handoff between departments.
  • Reduced shipping errors by maintaining accurate inventory records and conducting regular audits of shipped items.
  • Participated in company-wide initiatives to continuously improve overall operational efficiency and reduce costs related to shipping processes.
  • Improved customer satisfaction with timely deliveries by coordinating closely with transportation providers and tracking shipments diligently.
  • Contributed to sustainability initiatives by implementing recycling programs for packaging materials and reducing overall waste generation.
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices to ensure the shipping department stayed competitive and efficient.
  • Expedited urgent orders through close collaboration with internal teams, prioritizing tasks according to deadlines without compromising on accuracy.
  • Streamlined shipping processes by implementing efficient packing and labeling techniques, resulting in reduced shipping times.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Handled day-to-day shipping and receiving overseeing more than 20-30 packages per day.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Education

High School Diploma -

The American Academy
Indianapolis, IN
06-2025

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Transportation
  • Appointment scheduling
  • Patient care
  • Disability awareness
  • Client transportation
  • ADL support
  • Goal setting
  • Team collaboration
  • Social skills development
  • Recreational activities
  • Crisis management
  • Patient management
  • Progress documentation
  • Individualized support planning
  • Patient assessments
  • Safety monitoring
  • Community integration
  • Medical records management
  • Care plan management
  • Care plan assessment
  • Transportation assistance
  • Indirect patient care
  • Patient education
  • Nutrition
  • Care delivery
  • Nutrition support
  • Report generation
  • Case management
  • Chronic disease management
  • Self-advocacy training
  • Clinical quality program standards
  • Medical office administration
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • Empathy and patience
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Case documentation
  • Behavioral support
  • Positive reinforcement
  • Client advocacy
  • Conflict resolution
  • Life skills training
  • Record keeping
  • De-escalation techniques
  • Mobility assistance
  • Self-care promotion
  • Report writing
  • Cultural awareness
  • Emotional intelligence
  • Case management experience
  • Wellness and nutrition knowledge
  • Community activities
  • Quality program protocols
  • Support plan management
  • Therapeutic instruction
  • Charting and documentation
  • Hygiene assistance
  • Client safety and first aid
  • State regulations
  • Community integration support
  • Infection control procedures
  • Healthcare
  • Compassionate client care
  • Adaptive equipment use
  • Personal care assistance
  • First aid and CPR
  • Health services
  • CPR certification
  • Fast learner
  • Critical thinking
  • Documentation and recordkeeping
  • First aid certification
  • Medication management
  • Attentive to people
  • Ability to lift
  • Cooking meals
  • Certified in CPR/AED
  • CPR/AED
  • Vitals monitoring and documentation
  • Decision-making
  • Clear communication
  • Housekeeping

Languages

English

Timeline

Direct Support Professional

Cardinal Services Inc.
12.2023 - Current

Assistant Store Manager

Goodwill Industries of Northern Indiana
12.2022 - 09.2023

Lead Shipper

Hydro-Action
03.2015 - 10.2022

High School Diploma -

The American Academy

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