Summary
Work History
Education
Skills
Timeline
Generic

JoAnn Rivera

Lynnwood

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs.


Exceptional in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Expertise in upselling techniques and team collaboration, I excel in fast-paced environments while maintaining food safety standards and effectively managing multiple tables. Passionate about delivering exceptional dining experiences.


As an Accountant, I look at the big picture, money is King, bringing in more money, keeping the food and liquor costs low and to provide above and beyond service that keeps the customer coming back and the more they are enjoying themselves the more they tend to spend.


Work History

Restaurant Server

Andiamo Italian Bar & Grill
2022 - 2024
  • Increased customer satisfaction
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained and mentored new servers

Server and Bookkeeper

Fuse Italian Restaurant
2019 - 2021
  • Handled POS systems for billing
  • Improved sales by upselling
  • Assisted in lower food costs
  • Handled all financial records and financial statements, filed taxes and variance reports.

Cocktail Server/Bartender Apprentice

Champion Billiards
1996 - 2021
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Communicated with guests to record orders and assess needs.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Built rapport with regular customers, remembering their preferences and making personalized recommendations.
  • Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.
  • Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Closed out cash register and prepared cashier report at close of business.
  • Built rapport with patrons to establish a welcoming atmosphere and encourage repeat business.

Cocktail Server/Food Server

Rock Bottom Brewery
2018 - 2019
  • Served 50+ customers daily
  • Maintained sanitization standards
  • Reduced order errors by 20%
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Cocktail Server/Food Server

Bennigans Irish Pub
1994 - 1997
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.

Server

Chili's Bar and Grill
1994 - 1996
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Arts - Human Resources Management

International University
Phoenix, AZ

Bachelor of Science - Accounting And Finance

International University
Phoenix, AZ

Skills

  • Customer Service
  • Food Safety
  • Time Management
  • POS Systems
  • Team Collaboration
  • Upselling Techniques
  • Event Coordination
  • Multi-Tasking

Timeline

Restaurant Server

Andiamo Italian Bar & Grill
2022 - 2024

Server and Bookkeeper

Fuse Italian Restaurant
2019 - 2021

Cocktail Server/Bartender Apprentice

Champion Billiards
1996 - 2021

Cocktail Server/Food Server

Rock Bottom Brewery
2018 - 2019

Cocktail Server/Food Server

Bennigans Irish Pub
1994 - 1997

Server

Chili's Bar and Grill
1994 - 1996

Bachelor of Arts - Human Resources Management

International University

Bachelor of Science - Accounting And Finance

International University

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