Jo Ann Rodrigues
Union City,CA
Summary
Highly motivated and detail-oriented Project Manager with over five years of experience in managing and executing complex IT projects. A PMI member actively preparing for PMP certification, expected by September 2024. Proven track record in optimizing processes, and delivering projects on time and within budget. Adept at problem-solving, risk management, and enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CPQ Project Manager
Oracle
Remote
08.2021 - Current
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Facilitated resolution of conflicts between team members when necessary.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable regulations, policies and procedures throughout the life cycle of each project.
- Created and implemented processes to ensure successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Managed multiple projects with competing deadlines simultaneously.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Provided guidance to team members regarding tasks assigned to them.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout the project timeline
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Modified project plans when needed to better align with organizational objectives.
- Identified project needs by reviewing project objectives and schedules.
- Developed and updated project plans to document objectives, technologies, schedules.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Conferred with project personnel to identify and resolve problems.
Project Manager/Tier 1 & 2 Support
Masterstream ERP
Remote
02.2019 - 08.2021
- Triage and monitor case trends, managing case delegation within the CSD Department.
- Collaborate with internal teams and subject matter experts to develop, implement, and communicate effective messaging to clients.
- Provide primary customer support, addressing requests for products, services, and company information in a fast-paced environment.
- Maintain customer satisfaction through proactive strategies focused on addressing needs and resolving concerns.
- Assist with Tier 2 technical support tickets and data manipulation, contributing to efficient workflow creation.
- Manage project timelines, evaluate and monitor tickets, and support level one escalation issues.
- Maintain designated Monday.com boards, ensuring accurate project tracking and updates.
- Managed communication channels between various teams involved in the execution of complex projects.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Assisted project manager in drafting schedules and related documentation.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Served as point-of-contact to support order management, testing and reporting.
Project Coordinator
ProSites
Temecula
10.2015 - 08.2018
- Implement processes and serve as a liaison between clients and the design team.
- Assist clients with design changes, manage client requests through Salesforce, and perform website edits.
- Provide new clients with training on accessing and editing their websites.
- Contribute feedback and ideas for improving department and member experiences.
- Assist Human Resources with additional duties, update calendars, schedule meetings, and arrange travel accommodations.
- Collaborated with cross-functional teams to define requirements.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Education
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV02-2019
Associate of Arts - Psychology
Coastline Community College
Fountain Valley, CA06-2018
Associate of Arts - Behavioral Sciences
Coastline Community College
Fountain Valley, CA06-2018
Skills
- Project Management
- Work flow planning
- Project tracking
- Document Management
- Resource Allocation
- Project Planning
- Schedule Management
- Stakeholder Communications
- Budgeting and forecasting
- Productivity Improvement
- Microsoft Office Suite
- Project Documentation
- Stakeholder Management
- Continuous integration
- Risk Management
- Project Scheduling
- Customer rapport
- Timeline Management
- Task Prioritization
- Remote Work
- Project Implementation
- Agile Methodology
- Oracle NetSuite Implementation
- NetSuite Connector Project Management
- ERP Assistance
- CPQ Implementation
- UI/UX Personalization
- User Acceptance Testing (UAT)
- Advanced Technical Assistance
- Process Optimization
- Team Leadership
- Stakeholder Communication
- Workshop Facilitation
Certification
- Pursuing PMP Certification (expected September 2024)
References
References available upon request.
Timeline
CPQ Project Manager
Oracle
08.2021 - Current
Project Manager/Tier 1 & 2 Support
Masterstream ERP
02.2019 - 08.2021
Project Coordinator
ProSites
10.2015 - 08.2018
Bachelor of Arts - Psychology
American Public University System
Associate of Arts - Psychology
Coastline Community College
Associate of Arts - Behavioral Sciences
Coastline Community College