JoAnn Rodriguez
Crown Point,IN
Summary
Efficient and detail-oriented processor with strong skills in data entry, document verification, and quality control. Skilled at maintaining accuracy and speed while ensuring compliance with company standards, demonstrating solid work ethic and conscientious approach to tasks.
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
36
36
years of professional experience
Work History
Customer Service / Medical/ Dental Processor/Computer Data Entry Operator
Administrative District Council 1 Welfare Fund
04.2006 - 07.2024
- Ensured compliance with applicable laws, regulations and industry standards related to customer service operations
- Developed strong customer service skills through providing effective solutions to customer inquiries
- Demonstrated excellent communication, interpersonal and problem solving skills while interacting with customers on the phone and in person
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Streamlined communication channels between processing and customer service departments, enhancing service delivery.
Medical and Dental Processor/Office Data Entry Clerk
Zenith Administrator
03.1988 - 03.2006
- Followed company standards by maintaining awareness of surroundings and exercising good judgment
- Processed Medical and dental Vision claims accurately and timely fashion
- Utilized communication skills between departments and ensure smooth workflow processes
- Focused on quality and accuracy when processing the claims
- Increased productivity by effectively managing workload and prioritizing tasks.
- Supported team members in their tasks, contributing to overall team success.
Education
High School Diploma -
Steinmetz HS
06.1986
Skills
- Data Collection
- Team Collaboration
- Attention to Detail
- Telephone Etiquette
- Problem Solving
- Empathy Display
- Positive Attitude
- Active Listening
- Patience Maintenance
- Multitasking and organizing
- Attention to detail
- Data entry experience
- Critical thinking
- Data entry background
- Information protection
Languages
Spanish
Native or Bilingual
Timeline
Customer Service / Medical/ Dental Processor/Computer Data Entry Operator
Administrative District Council 1 Welfare Fund
04.2006 - 07.2024
Medical and Dental Processor/Office Data Entry Clerk
Zenith Administrator
03.1988 - 03.2006
High School Diploma -
Steinmetz HS
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