Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Joann Rodriguez
Knoxville,TN
Work Preference
Summary
Professional hospitality expert with strong background in training and mentoring staff. Known for effective communication, fostering teamwork, and adapting to changing needs. Skilled in delivering exceptional customer service, maintaining high standards, and ensuring operational efficiency. Consistently drives results through collaboration and reliability.
Experienced with training waitstaff to deliver exceptional service and maintain high standards. Uses effective communication and leadership to mentor and develop team members. Track record of enhancing service quality and customer satisfaction through structured training programs.
Patient Waitress Trainer with Number years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Waitress Trainer
El Charro Restaurant
11.2022 - Current
- Assisted in onboarding new waitstaff through hands-on training and mentorship.
- Developed training materials to enhance service delivery and operational efficiency.
- Demonstrated menu items and service techniques to improve team performance.
- Collaborated with management to identify skill gaps among staff for targeted training.
Supervisor
Quest Family Care
05.2019 - 05.2022
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflows, enhancing efficiency in task completion across teams.
- Coordinated schedules and workload distribution to maximize productivity.
- Implemented process improvements that reduced errors and increased output consistency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Simoniz Car Wash
Cashier Customer Service
01.2007 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Retail Sales Associate
Dillard's
01.2007 - 01.2008
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Assisted in inventory management, restocking shelves to maintain optimal product availability.
- Trained new team members on sales techniques and store policies to improve team performance.
- Conducted regular assessments of store layout for improved flow and customer engagement.
- Monitored competitor activities and market trends to inform product selection and pricing strategies.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Certified Nurse Assistant
Kimberly Quality Care
1990 - 08.1994
- Assisted patients with daily living activities, fostering independence and comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas, ensuring safety standards.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control procedures, enhancing overall patient wellbeing.
- Provided emotional support to patients and families, improving satisfaction levels.
- Documented patient progress accurately, contributing to comprehensive care records.
- Collaborated with nursing staff on wound care management, facilitating rapid healing and minimizing discomfort for patients.
- Maintained detailed patient records to facilitate accurate documentation and timely communication among healthcare professionals.
- Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
- Implemented customized care plans for patients with diverse needs, resulting in better overall health management.
- Monitored vital signs regularly, promptly reporting any abnormalities or changes to nursing staff.
- Supported patients during rehabilitation exercises, promoting a faster recovery process.
- Proactively identified and addressed potential safety hazards in the patient care environment, reducing the risk of accidents or injuries.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness standards.
- Administered medications safely and accurately, ensuring proper treatment for each patient.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certified Nurse Assistant
Rice College
Knoxville, TN06.1991
Paramount High School
Paramount, CA06.1990
Skills
Team player explains work duties correctly shows good customer service
Timeline
Waitress Trainer
El Charro Restaurant
11.2022 - Current
Supervisor
Quest Family Care
05.2019 - 05.2022
Simoniz Car Wash
Cashier Customer Service
01.2007 - 01.2018
Retail Sales Associate
Dillard's
01.2007 - 01.2008
Certified Nurse Assistant
Kimberly Quality Care
1990 - 08.1994
Certified Nurse Assistant
Rice College
Paramount High School
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