Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoAnn Salazar Perez

Bay City,TX

Summary

Dynamic EMT/Dispatcher with extensive experience at Priority Ambulance Transfer, adept at vital signs monitoring and emergency medical care. Proven track record in decision-making and problem-solving, enhancing patient outcomes in high-pressure situations. Committed to delivering exceptional customer service while ensuring compliance with emergency protocols and maintaining operational readiness.

Experienced with providing immediate medical care and stabilization in emergencies. Utilizes advanced medical techniques and quick decision-making to ensure patient safety. Strong understanding of emergency protocols and effective communication in fast-paced environments.

Emergency medical professional with strong expertise in providing critical care and life-saving interventions. Proven ability to perform well in high-pressure situations, ensuring patient safety and well-being. Highly collaborative team player, adaptable to changing circumstances, and focused on achieving optimal outcomes. Skilled in patient assessment, emergency response, and medical documentation. Known for reliability, quick decision-making, and calm demeanor under stress.

Qualified [Desired Position] with robust background in emergency medical services. Proven ability to provide critical care and stabilize patients in high-pressure environments. Demonstrated expertise in patient assessment and emergency response.

Healthcare professional prepared for high-stakes medical situations. Extensive experience managing emergency care and providing immediate medical interventions. Known for strong team collaboration and adaptability in dynamic situations. Skilled in patient assessment, emergency treatment, and effective communication.

Commended individual highly knowledgeable of medical terminology and emergency medical codes. Proven record of providing prompt responses to medical emergencies. Offers technical skills to accurately complete documentation and paperwork.

Overview

20
20
years of professional experience

Work History

EMT/Dispatcher

Priority Ambulance Transfer
08.2024 - Current
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

EMT/Dispatcher /Office Assistant

Progressive Ambulance Service
08.2016 - Current
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
  • Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
  • Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
  • Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
  • Increased patient comfort during transport by providing compassionate care and addressing individual needs.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Director/EMT/Dispatcher

Holistic Care EMS
10.2016 - 09.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

EMT/Supervisor/Dispatcher

Relief Ambulance Service
02.2016 - 08.2016
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Responded to 911 calls for medical emergencies.
  • Assisted with lifting and moving patients.
  • Delivered emotional support to patients and families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Observed patient behavior to report changes to medical personnel.
  • Handled patient transfers from one medical facility to another.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.

EMT

St. Christina's EMS
01.2008 - 05.2013
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.

EMT

Matagorda County Ems
08.2005 - 05.2009
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
  • Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
  • Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
  • Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
  • Increased patient comfort during transport by providing compassionate care and addressing individual needs.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
  • Supported fellow EMTs through active participation in shift debriefings, discussing challenges faced during calls to foster collective learning experiences.
  • Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Responded to 911 calls for medical emergencies.
  • Assisted with lifting and moving patients.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Delivered emotional support to patients and families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Observed patient behavior to report changes to medical personnel.
  • Trained new EMTs on proper protocols and procedures.
  • Handled patient transfers from one medical facility to another.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Utilized communication devices to maintain contact with supervisors.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Dispensed medications and monitored patient reactions.
  • Conducted patient intake and triage procedures.
  • Performed medical tests and collected samples for laboratory analysis.
  • Provided patient families with post-medical care instructions.

911 Dispatcher

Bay City Police Department
08.2008 - 12.2008
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Call Taker

Gulf Coast Answering Center
01.2006 - 05.2008
  • Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
  • Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
  • Improved response times with thorough knowledge of company services and accurate information delivery.
  • Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
  • Typed incoming information promptly, maintaining [Number]% accuracy rate.
  • Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
  • Generated repeat business by building trust through attentive listening skills and quick resolutions tailored to individual needs.
  • Streamlined call-taking process for increased productivity by implementing effective communication strategies.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Mentored newer staff members on best practices in call-handling etiquette.

Education

EMS And General Studies

Brazosport College
Lake Jackson, TX

Associate of Arts - General Studies And EMS

Wharton County Junior College
Wharton, TX
08-2005

Skills

  • Basic life support
  • Vital signs monitoring
  • Emergency medical care
  • Airway management
  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Schedule management
  • Dispatch coordination
  • Customer relations
  • Dispatching field personnel
  • Verifying coverage
  • Verbal and written communication
  • Record keeping
  • Emergency protocols

Timeline

EMT/Dispatcher

Priority Ambulance Transfer
08.2024 - Current

Director/EMT/Dispatcher

Holistic Care EMS
10.2016 - 09.2023

EMT/Dispatcher /Office Assistant

Progressive Ambulance Service
08.2016 - Current

EMT/Supervisor/Dispatcher

Relief Ambulance Service
02.2016 - 08.2016

911 Dispatcher

Bay City Police Department
08.2008 - 12.2008

EMT

St. Christina's EMS
01.2008 - 05.2013

Call Taker

Gulf Coast Answering Center
01.2006 - 05.2008

EMT

Matagorda County Ems
08.2005 - 05.2009

EMS And General Studies

Brazosport College

Associate of Arts - General Studies And EMS

Wharton County Junior College

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JoAnn Salazar Perez