Joann Saunders
Jacksonville,FL
Summary
My name is Joann Saunders and I have had a variety of exciting experiences with interesting jobs and interesting people, at the hospital i had the chance to interact with all types of people and to give a big smile to the patients and a Good Morning is there anything I can get You. Then I went into Security on the paternity floor with the babies checking visitors in and out it was such a joy. And finally the Crossing Guard I loved it with the little ones for 6 months and then I was promoted to Supervisor and that lasted for 18 yrs and I retired and relocated to Jacksonville Fl and after 3 yrs of working in my home I decided I was ready to get back to work
Overview
46
46
years of professional experience
Work History
School Crossing Guard Supervisor/Trainer Coordinator
Kemp Group International
08.2008 - 12.2019
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Withstood adverse environmental conditions.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Safely assisted average of [Number] people per day across busy highway in adverse weather conditions and traffic conditions.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Reported reckless motorists or anyone creating unsafe situations for students to school management.
- Monitored traffic flow to identify safe crossing gaps.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Identified unsafe drivers and documented vehicle information for authorities.
- Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
- Escorted pedestrians and young children across streets near school.
- Educated pedestrians about crossing rules and road safety.
- Noted unsafe behavior of school children and reported to administrators.
Security Guard
South Miami Hospital
04.1999 - 02.2000
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Environmental Services Housekeeper
South Miami Hospitals
03.1997 - 04.1999
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned elevators, glass, and planters in public areas.
- Removed waste paper and other trash from premises to designated area.
- Documented and reported necessary facility and building repairs observed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Manager/Bartender Shift Manager
G’s Cut Rate Liquer
01.1974 - 06.1996
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Set up bar for operation, obtained cash bank, and stocked service bar.,
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Motivated staff to perform at peak efficiency and quality.
Education
No Degree - Data Entry
PSI Institute of Miami
Miami Fla06.1991
Skills
- Reporting Procedures
- Complex Problem-Solving
- Program Operations
- School Administration
- Issue Identification
- Stop Sign Paddles
- Child Safety
- Social Perceptiveness
- Community Resources
- Key Relationships
- Community Partnerships
- Safe Routes Knowledge
- Traffic Routing
- Effective Communication
- Reading Comprehension
- Effective Customer Communication
- Student Discipline
- Signal Flagging
- Adult School Crossing Guard Guidelines
- Detailed Instruction
- Traffic Laws
- Environmental Conditions
- Traffic Hand Signals
- Customer Experience
- Signal Controls
- Quality Standards
- Learning Strategies
- OSHA Defensive Flagging Certified
- Pedestrian Supervision
- Safety Knowledge
- Customer Satisfaction
- Signalized and Unsignalized Crosswalks
- Emergency Response
- Group Tutoring
- Behavior Intervention
- Reflective Gear Use
- Training Seminars
- Quality Control Analysis
- Pedestrian Escorts
- Safety Procedures
- Office Meetings
- Safety Standards
- Safety Violation Identification
- Recognition of Traffic Hazards
- Unsafe Condition Remediation
- Efficient Service
- Safe Road Crossing Procedures
- Positive Reinforcement Methods
- Company Standards
- Professional Relationships
- Student Assistance
- Traffic Laws and Safety
- Positive Learning Environment
- Condition Monitoring
- Student Behavior Management
- Roadway Crossings
- Excellent Customer Service
Reading, watching tv, social media
I read the Bible a lot, fiction novels magazines , and I also have a website store online that I do so that keeps me busy sometimes.and I like watching game shows.Basically just doing something to keep from being bored.
Timeline
School Crossing Guard Supervisor/Trainer Coordinator
Kemp Group International
08.2008 - 12.2019
Security Guard
South Miami Hospital
04.1999 - 02.2000
Environmental Services Housekeeper
South Miami Hospitals
03.1997 - 04.1999
Manager/Bartender Shift Manager
G’s Cut Rate Liquer
01.1974 - 06.1996
No Degree - Data Entry
PSI Institute of Miami