Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joann Schmuck

Feeding Hills,MA

Summary

Dynamic service professional with a strong work ethic and exceptional customer service skills, honed at The Still Bar & Grill. Expert in order management and guest engagement, consistently enhancing customer satisfaction during high-volume dining. Proven ability to collaborate effectively with team members, ensuring seamless service and a welcoming atmosphere.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

The Still Bar & Grill
10.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Host

The Still Bar & Grill
04.2022 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Service Staff

Oak Ridge County Club
04.2021 - 09.2021
  • Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
  • Utilized problem-solving skills to address complex customer needs effectively.
  • Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
  • Collaborated with team members to ensure optimal service quality for all customers.

Education

N/A - Health Sciences

Springfield Technical Community College
Springfield, MA

High School Diploma -

Agawam High School
760 Cooper Street, Agawam, MA
06.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Supply restocking
  • Quality control
  • Table bussing
  • Order management

Certification

Tips Certification: expires 2026

Timeline

Server

The Still Bar & Grill
10.2023 - 11.2024

Host

The Still Bar & Grill
04.2022 - 11.2023

Service Staff

Oak Ridge County Club
04.2021 - 09.2021

N/A - Health Sciences

Springfield Technical Community College

High School Diploma -

Agawam High School

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Joann Schmuck