Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoAnn Ritter

Pittsburgh,PA

Summary

Motivated Credit Specialist with 13 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Inspired Brands Inc (Arby's)
Pittsburgh, PA
05.2023 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Resolved conflicts between team members in an effective manner.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Owner

Get Er Done Cleaning Services, LLC
Pittsburgh, PA
06.2022 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified new opportunities for growth, expansion, and diversification.
  • Set pricing structures according to market analytics and emerging trends.
  • Created marketing campaigns to attract new customers.
  • Developed strategic plans to increase profitability and efficiency.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Analyzed industry trends to develop competitive strategies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Owner

Screen The Tenant
Murrysville, PA
02.2014 - 01.2021
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Reviewed legal documents related to business operations.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Developed and implemented successful sales strategies to meet business goals.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed policies and procedures for the organization.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Analyzed industry trends to develop competitive strategies.
  • Collaborated with other owners on joint ventures and shared resources.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Conducted performance reviews for employees on a regular basis.
  • Managed sales presentations to promote product and brand benefits.
  • Led startup and creation of operational procedures and workflow planning.
  • Executed performance reviews to encourage improved productivity for team members.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Delegated work to staff, setting priorities and goals.

Credit Investigator/Vice President

Credit Investigation Service, LLC
Murrysville, PA
01.2008 - 01.2021
  • Participated in training sessions designed to enhance knowledge of current regulations and procedures.
  • Conducted investigations into suspicious credit activities and reported findings to management.
  • Verified accuracy of customer information by cross-checking against internal systems and third-party sources.
  • Collaborated with other departments in order to ensure accurate reporting of credit activity.
  • Monitored changes in customer financial circumstances that may affect their ability to repay debt.
  • Researched industry trends and regulations to ensure compliance with applicable laws and standards.
  • Drafted correspondence in response to inquiries regarding credit status or account history.
  • Provided recommendations on appropriate actions based on the results of investigations.
  • Reviewed customer financial statements and other relevant documents to assess creditworthiness.
  • Investigated cases of suspected fraud or identity theft involving customer accounts.
  • Prepared detailed reports on the results of investigations for management review.
  • Interacted with customers to obtain information relevant to the investigation process.
  • Developed strategies to improve existing processes related to credit investigation procedures.
  • Performed background checks on potential borrowers utilizing public records databases.
  • Evaluated risk factors associated with prospective clients prior to extending them a line of credit.
  • Analyzed data from various sources, such as credit bureaus, public records, and employer references.
  • Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Assessed customer credit files regularly to review receivables.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
  • Identified problems and implemented solutions to better streamline operations.
  • Collaborated with executive team members on major decisions regarding company-wide initiatives.
  • Created effective communication strategies between management team members and employees at all levels of the organization.
  • Formulated policies that improved operational efficiency and productivity.
  • Made recommendations to senior leaders on business strategy and initiatives.
  • Implemented process improvement procedures that resulted in cost savings across the board.
  • Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
  • Negotiated contracts with vendors for services, products and supplies.
  • Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
  • Delivered strategic input into business decisions and deals.
  • Implemented and monitored internal control procedures.
  • Networked with industry contacts to gain competitive insights and inform best practices.
  • Analyzed market trends to identify opportunities for growth within existing markets or new ones.
  • Managed annual review processes to support business functions and compliance.
  • Ensured compliance with federal, state and local laws related to employment practices.
  • Assisted with product launches by coordinating promotional activities with sales teams.

Education

Associate of Science - Accounting

Duff's Business Institute
Pittsburgh
10-1985

Skills

  • Employee Performance Evaluations
  • Employee Scheduling
  • Operations Management
  • Recruiting and Interviewing
  • Team Motivation
  • Staff Management
  • Business Administration
  • Marketing Tactics
  • Project Management
  • Workload Management
  • Customer Relationship Management (CRM)

Timeline

Assistant Manager

Inspired Brands Inc (Arby's)
05.2023 - Current

Owner

Get Er Done Cleaning Services, LLC
06.2022 - Current

Owner

Screen The Tenant
02.2014 - 01.2021

Credit Investigator/Vice President

Credit Investigation Service, LLC
01.2008 - 01.2021

Associate of Science - Accounting

Duff's Business Institute

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JoAnn Ritter