JoAnn Sherfey
Edinburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Family Specialist
Life Enrichment Services
08.2021 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Promoted community integration by providing extensive physical, emotional and social support.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed and implemented programs to support children's mental health and well-being.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
SIS Assessor-Interviewer
Telligen Solutions
11.2020 - 08.2021
- Complete review decisions regarding services needed to be successful at home and in the community.
- Conducted structured thorough interviews.
- Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
- Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Documented results from participant observations.
- Entered participant data into databases.
- Perform face to face assessments of persons with disabilities.
- Collaborate with health care providers and ancillary service providers.
- Provide ongoing education and communicate with all health care providers to ensure appropriateness of care.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
Program Coordinator
ECHO Works
04.2018 - 02.2020
- Responsible for management of program participant services and specified enclave/mobile work crew employment sites, monthly utilization review for assigned program participants, ensuring that all slots are filled, and assists with maintaining compliance with all federal, state, and local program requirements.
- Assists Sales and Marketing Department as required in site procurement and contract administration.
- Assists in administering daily operations and supervises direct support among program participants, families, Support Coordinators, and ID Teams, provides management, including performance evaluations, leave approval, hiring and firing, disciplinary action for assigned enclave sites.
- Develop ISP's/PCP's in conjunction with the program participant, families, case management, and enclave staff; assure implementation and write related reports for assigned program participants. Completed all documentation in WaMs to assure funding for all programs.
- Assist DSPs to identify, recommend and implement meaningful community based activities that incorporate program participant preferences and choices, support the community and maximize the independence and esteem of individuals served while enhancing the understanding and awareness of others in the community to better include the people we service.
- Develop agendas for staff meetings in coordination with CEO, Director of Program Services, Employment Services Manager, Program Coordinators and other staff, as appropriate, plan for staff training, recognition, and support.
- Collaborate with host companies.
- Crisis intervention, as needed.
- Assist with hiring/training process for new direct support staff and drivers, including performing their orientation, ID Orientation Handbook training, assisting with scheduling any related training and completion of necessary paperwork.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Regional Program Manager
Wall Residences LLC
06.2016 - 06.2018
- Develop homes for individuals with intellectual and developmental disabilities.
- Communicate with State and Government agencies to secure funding services.
- Prepare home and provider for licensure.
- Develop individual service plan to provide the individual with the best quality of life.
- Complete monthly supervision for sponsored residential homes throughout the region.
- Complete all required documentation for the individual and the licensed home.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Proposed development and testing improvements to positively impact usability, function and performance.
QMHP
CROSSROADS COUNSELING CENTER
09.2014 - 10.2017
- QMHP-A, Parent Mentor, Mental Health Skill Building Specialist.
- PM-Provide skill based instruction services for families who have a child with emotional or behavioral difficulties who is at risk for an out of home placement.
- Primary goal is to improve family functioning by increasing positive familial communication, understanding the child's behavior and improving management techniques, and enhancing the child's self-esteem.
- MHSS-Provide individualized, goal-directed training for older teens and adults to help them achieve and maintain.
- independence at home and in the community.
- The goal is to develop functional skills and appropriate behaviors related to their health and safety, activities of daily living, and use of community resources.
- Implemented assessments in which the ISP's were developed.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Residential Manager
GRAFTON INTEGRATED HEALTH NETWORK Residential Treatment Center
03.2012 - 09.2014
- Ensure that Direct Support Professional (DSP) employees provide for the health, safety, welfare and progress of individuals.
- Guide DSP employees in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life.
- Observe, document and provide meaningful feedback to DSP employees to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams.
- Collaborate with other managers to provide the necessary development of DSP employees and to support the goals of the program and organization.
- Devised and implemented patient and resident care plans, programs, policies and procedures.
Behavior Interventionist
Grafton Integrated Health Network
10.2011 - 09.2014
- Under clinical supervision, implement and model instructional, therapeutic,.
- And behavioral strategies to ensure safe, healthy, and stimulating environment, program activities direct support for students.
- Provide physical presence and support during.
- To assist student in obtaining their personal goals and to train staff in appropriate behavioral plan implementation.
- Report to a Clinical Administrator.
- Facilitator of the Outcomes Study.
- Under clinical supervision, provide and implement assessments to all clients who fall within the criteria to gather data for the medical study.
- Reports to the Clinical Administrator.
- Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Mediated conflicts through structured sessions.
Residential Instructor
GRAFTON INTEGRATED HEALTH NETWORK
09.2011 - 03.2012
- Provide for the health, safety, welfare, and progress of individuals served by Grafton.
- Provide observations, supervision and interaction with clients to improve psychological well-being, increase independence and improve overall quality of life.
- Report and document observations to various team members to enhance treatment quality.
- Collaborate with multi-disciplinary team in making modifications to the client's plan of care.
QMHP
EHS SUPPORT SERVICES, LLC Qualified Mental Health Professional
07.2008 - 08.2010
- Provide mental health support for adults with mental illness.
- Work with outside agencies, complete assessments, develop individualized service plans, referrals to needed resources, assistance in budget development and financial life obligations.
- Provide skills training, treatment/intervention planning, work with all identified service providers.
Special Education Teacher
FRANKLIN COUNTY PUBLIC SCHOOLS
07.2006 - 06.2008
- Instructed primary level students in an alternative special education program.
- Responsible for working with children who have disabilities, including cognitive, emotional, and or physical disabilities within an elementary school setting.
- Taught disabled youth life skills and basic literacy and modified general education curriculum to meet the child's needs.
Assistant Special Education Teacher
STEP, INC
08.2003 - 07.2006
- Assisted in basic curriculum education, test preparation, grading, and filling documents.
- Assisted in behavior management.
- Corresponded with schools in relation to student academic needs, worked with outside agencies.
Substitute Teacher
FRANKLIN COUNTY SCHOOL BOARD
11.2000 - 05.2002
- Taught basic curriculum according to the lesson plans in a traditional school setting.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Arts - Art, Recreation & Leisure
Ferrum College
Ferrum, VA1993
Lynchburg College
Lynchburg, VAUniversity of Phoenix
Lynchburg, VATRAININGS
Skills
- Team collaboration
- Behavior Management
- Detail-oriented
- Service-oriented
- Family Support
- Intervention Strategies
- Emotional Support
- Trauma-Informed Care
- Family and Child Assessments
- Positive Reinforcement Strategies
- Crisis Intervention Techniques
- Behavioral Intervention Plans (BIP)
- Investigation training
- Customer service
- Mediation certified
Timeline
Family Specialist
Life Enrichment Services
08.2021 - Current
SIS Assessor-Interviewer
Telligen Solutions
11.2020 - 08.2021
Program Coordinator
ECHO Works
04.2018 - 02.2020
Regional Program Manager
Wall Residences LLC
06.2016 - 06.2018
QMHP
CROSSROADS COUNSELING CENTER
09.2014 - 10.2017
Residential Manager
GRAFTON INTEGRATED HEALTH NETWORK Residential Treatment Center
03.2012 - 09.2014
Behavior Interventionist
Grafton Integrated Health Network
10.2011 - 09.2014
Residential Instructor
GRAFTON INTEGRATED HEALTH NETWORK
09.2011 - 03.2012
QMHP
EHS SUPPORT SERVICES, LLC Qualified Mental Health Professional
07.2008 - 08.2010
Special Education Teacher
FRANKLIN COUNTY PUBLIC SCHOOLS
07.2006 - 06.2008
Assistant Special Education Teacher
STEP, INC
08.2003 - 07.2006
Substitute Teacher
FRANKLIN COUNTY SCHOOL BOARD
11.2000 - 05.2002
Bachelor of Arts - Art, Recreation & Leisure
Ferrum College
Lynchburg College
University of Phoenix
TRAININGS
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