JoAnn Sheridan
Shorewood,IL
Summary
A highly professional Property Manager with over 15 years of experience in property management and customer relations. Proven track record in maintaining 98%-100% occupancy for a $25 million asset and managing site expansions. Expert in lease negotiations, financial budgeting, and multi-site operations with a focus on delivering high-standard customer service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Property Manager
Hispanic Housing Development Corp
01.2007 - Current
- Direct operations for a $25M property, successfully overseeing growth from 133 to 173 units
- Consistently maintain 98%-100% occupancy with a sustained waiting list since 2020
- Establish rental rates by analyzing local markets, taxes, depreciation, and profit goals
- Manage financial health by preparing annual budgets, analyzing variances, and initiating corrective actions
- Oversee property upkeep by inspecting units, planning renovations, and contracting landscaping/snow removal
- Ensure safety by implementing security devices and enforcing emergency procedures
- Mallard Point
Customer Service Manager/Property Manager
Sharp Homes & Mallard Point Apartments
01.1999 - 01.2007
- Managed warranty service for 250 homes per year, coordinating subcontractors and technicians
- Developed organization-wide customer service procedures, policies, and standards
- Resolved complex, long-standing customer issues through detailed investigation and advocacy
- Trained and mentored staff to deliver high-tier customer service across multiple communication channels
Assistant Sales Manager
Kipling Homes
01.1994 - 01.1999
- Supported sales and marketing teams by tracking and reporting critical sales data
- Coordinated building permits, plan checks, and sub-contractor bidding processes
- Assisted in the daily operations of new construction property management and inventory control
Skills
- Property Operations: Leasing & Real Estate Contracts, Rent Collection, and Rule Enforcement
- Financial Management: Annual Budgeting, Forecasting Capital Improvements, Payroll, and Overhead Analysis
- Maintenance & Security: Vendor/Contractor Management, Renovation Planning, and Security Protocol Implementation
- Nexus & Boston Post: Expert-level proficiency in managing tenant ledgers, processing applications, and maintaining compliance for subsidized or tax-credit properties
- Microsoft Office Suite: Advanced user of Word for drafting legal riders and tenant communications and Excel for data analysis and reporting
Certification
- Illinois RE Leasing License
- Tax Credit Specialist
Professional Development
- Active participant in educational opportunities and professional networks to stay current on industry trends
- Expertise in Leasing and Real Estate Contracts and Riders
Timeline
Property Manager
Hispanic Housing Development Corp
01.2007 - Current
Customer Service Manager/Property Manager
Sharp Homes & Mallard Point Apartments
01.1999 - 01.2007
Assistant Sales Manager
Kipling Homes
01.1994 - 01.1999