Joann Sheridan
Dewey,AZ
Summary
Proven to enhance customer satisfaction and loyalty at Jack in the Box through exceptional customer service excellence and accurate transaction handling. Adept at mentoring staff and resolving conflicts, demonstrating strong leadership and relationship-building skills. Streamlined operations and boosted efficiency, showcasing adaptability and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Front and Drive Cashier
Jack in the Box
05.1992 - 11.1992
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Upsold additional products and services to increase revenue.
Room Attendant
Motel 8
08.1991 - 04.1992
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
Education
Certificate - Social Sales Representatives
Online Course
02.2024
Typing/home Ec
Bradshaw Mt. High
Dewey, Az03.2000
Skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Conflict Resolution
- Refunds and exchanges
- Staff Training
- Guest inquiries
- Inventory Management
- Order Packaging
- Decision Making Aptitude
- Order Verification
- Honest and Dependable
- Adaptable and Flexible
- Creative Thinking
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front and Drive Cashier
Jack in the Box
05.1992 - 11.1992
Room Attendant
Motel 8
08.1991 - 04.1992
Certificate - Social Sales Representatives
Online Course
Typing/home Ec
Bradshaw Mt. High