Jo Ann Shorter
Citrus Heights,CA
Summary
Dedicated and organized Dental Professional with noted experience in administrative management. Prioritizes projects and multitasks effectively to achieve goals. Detail-oriented team player with expertise in team leadership, verbal communication, and time management skills.
Overview
29
29
years of professional experience
Work History
Front Office Manager
Kristie Alexander DDS
08.2022 - Current
Front Office Manager
Paul Binon Prosthodontics DDS
09.2018 - Current
Financial Manager/Insurance Specialist
Terrence Robbins Oral Surgery DMD
02.2014 - 09.2018
Treatment Coordinator/Insurance Specialist
Prosthodontic Dental Group
11.2011 - 02.2014
Front Office Coordinator/Administrator
Patrick A. Penney DDS
01.2005 - 11.2011
Treatment Coordinator/Administrator
Prosthodontic Dental Group
02.2001 - 12.2004
Front Office Coordinator/Registered Dental Assistant
Thomas W. Fong DDS
08.1994 - 10.2000
Education
Skills
- Management of front office operations/daily flow/team meetings (dental office setting)
- Computer proficient and can function well in digital setting/Windows/MS Word/Outlook/uploading and downloading x-rays/documents/email communication
- Knowledge of computerized accounting/ Proficient in software/Dentrix/EHR
- Scheduling on monthly/daily production goals
- Insurance processing/tracers and follow/postings and EOBS/verification/tracking/account audit/authorizations/adjustment/claim review/patient billing
- Patient registration/records/HIPAA compliant/consents
- Financial/treatment consultations for comprehensive dental care/surgical/prosthodontics/oral surgery/general dentistry
- Coordinating treatment referrals with other providers
- Specialty dentistry office networking
- Operations management during stressful situations in a dental office setting/checking patient in/out and communicating with clinical team as necessary
- Collections/daily and monthly reconciliation/accounts receivable/deposits
- Registered Dental Assistant
- Oral and Writing Communication
- Workflow Coordination
- Policy and Procedure Modification
- Organizational skills
- Effective communication
Timeline
Front Office Manager
Kristie Alexander DDS
08.2022 - Current
Front Office Manager
Paul Binon Prosthodontics DDS
09.2018 - Current
Financial Manager/Insurance Specialist
Terrence Robbins Oral Surgery DMD
02.2014 - 09.2018
Treatment Coordinator/Insurance Specialist
Prosthodontic Dental Group
11.2011 - 02.2014
Front Office Coordinator/Administrator
Patrick A. Penney DDS
01.2005 - 11.2011
Treatment Coordinator/Administrator
Prosthodontic Dental Group
02.2001 - 12.2004
Front Office Coordinator/Registered Dental Assistant
Thomas W. Fong DDS
08.1994 - 10.2000
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