Jo Ann Smothers
Bartlett,TN
Summary
Innovative and Strategic Human Resources Professional. Ability to develop and implement human resources programs. Experienced in a wide variety of HR services to include employee relations, training, performance management, workforce planning, organizational effectiveness, benefits, and compensation. Possess in-depth understanding of processes and workflows, and support architectures required to maintain streamlined operations and advance business goals. Strategic and analytical with outstanding problem-solving.
Overview
29
29
years of professional experience
Work History
Regulatory Compliance
FEDEX SERVICES
05.2024 - Current
- Review records of departments to ensure compliance applicable policy and procedure, laws, and regulations.
Human Resource Generalist
GREEN MOUNTAIN
10.2023 - 05.2024
- As a Human Resources Generalist, served as a strategic partner and consultant to leadership for support functions regarding human resources and organizational issues
- Assisted with recruitment, pre-employment screenings, the conversion of physical employment files to electronic format, cleaned up the Human Resource SharePoint drive, produced training workshops, reviewed and rewrote Green Mountain’s employee handbook.
Compensation Analyst
FEDEX SERVICES
05.2021 - 06.2022
- Review records of departments to ensure compliance applicable policy and procedure, laws, and regulations
- Audited WorkDay / E-Verify Records for Federal Compliance.
HR Business Partner
FEDEX LOGISTICS
06.2019 - 01.2020
- As a Human Resources Business Partner, served as a strategic partner and consultant to leadership for support functions regarding human resources and organizational issues
- Deliver and execute logistical and operational activities required to achieve organizational objectives
- Review systems to determine efficiency and effectiveness
- Coach and mentor employees and managers for improved business performance and engagement
- Drive the performance development process, including succession analysis, development planning, and replacement planning
- Confidential Investigations.
HR Consultant
SERVICEMASTER by Stratos
05.2017 - 09.2017
- Assisted with the recruitment, pre-employment screenings, and the on-boarding for over 200 employees for a large account start-up.
HR Specialist
TRUGREEN CORPORATE
02.2017 - 03.2017
- Responsible for facilitating and supporting HR transitional business processes for the manager and associate employment life cycle
- Ensured all employee records are maintained and updated with new hire information or changes in employment status
- Worked with other departments to ensure alignment of company goals, as set by senior management and ensured that the business growth strategies were met.
HR Generalist/Benefits/Worker’s Compensation Lead
TSM CORPORATION
05.2008 - 11.2008
- Coordinated HR operations, policies, and benefit administration for over 500 employees worldwide; oversaw screening, background checks, new hire offer letters, processing, and onboarding
- Worked with benefits service providers and internal teams to manage benefit plans
- Coordinated relevant employee health matters, including medical screening and blood typing
- Maintained OSHA compliance and documentation
- Created and posted safety briefings, developed safety newsletters, and defined talking points
- Streamlined business processes and team communications by developing and maintaining the Corporate Organizational Chart in multiple formats
- Cut worker’s compensation rates through skillful oversight and negotiation.
Human Resource Administrator
SERVICEMASTER BY STRATOS
01.2005 - 01.2008
Project Manager – Business Services & Executive Assistant
SERVICEMASTER CLEAN CORPORATE OFFICES
01.2003 - 01.2005
Training Resource Manager
SERVICEMASTER CLEAN CORPORATE OFFICES
01.1995 - 01.2003
Education
Skills
- Human Resources Generalist/Business Partner
- Employee Benefits/Compensation
- Policies & Procedures/SOPs Development
- Worker's Compensation/Claims Management
- Training & Onboarding/Employee Retention
- Leadership/Supply Chain Management
- Labor Laws/JCAHO/FMLA/OSHA/HIPAA
- Six Sigma Green Belt Certified
- New Employee Orientation/Employee Relations
- Project Management
- Development/Recruiting/Screening/Interviewing
- Analyze Projects/Establishing Priorities
- Adobe Acrobat/ADP/Deltek/FolioViews
- Customer Service/Problem Resolution
- Microsoft Word/Excel/PPT/FrontPage
- Exceptional Communication Skills
Timeline
Regulatory Compliance
FEDEX SERVICES
05.2024 - Current
Human Resource Generalist
GREEN MOUNTAIN
10.2023 - 05.2024
Compensation Analyst
FEDEX SERVICES
05.2021 - 06.2022
HR Business Partner
FEDEX LOGISTICS
06.2019 - 01.2020
HR Consultant
SERVICEMASTER by Stratos
05.2017 - 09.2017
HR Specialist
TRUGREEN CORPORATE
02.2017 - 03.2017
HR Generalist/Benefits/Worker’s Compensation Lead
TSM CORPORATION
05.2008 - 11.2008
Human Resource Administrator
SERVICEMASTER BY STRATOS
01.2005 - 01.2008
Project Manager – Business Services & Executive Assistant
SERVICEMASTER CLEAN CORPORATE OFFICES
01.2003 - 01.2005
Training Resource Manager
SERVICEMASTER CLEAN CORPORATE OFFICES
01.1995 - 01.2003