JoAnn Souma
Las Vegas,NV
Summary
Dedicated Office Assistant with over 30 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Excel and Microsoft Word achieving high data output.
Overview
16
16
years of professional experience
Work History
Bookkeeper/Office Assistant
Aspire Public Schools
03.2012 - 12.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Executed record filing system to improve document organization and management.
Service Team Assistant I & II
Oakland Unified School District
11.2004 - 06.2011
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Positioned as go-to person for up to staff members, troubleshooting complex administrative and training issues promptly.
- Assisted [Job title] with new hire processing and existing training programs.
- Cross-trained and provided back up for customer service managers.
- Worked with [Job title] to create prototypes of new designs and training materials.
- Verified confidential budget reports remained up-to-date for [Job title].
- Assisted [Type] offices with business development and customer service.
Education
No Degree - Accounting And Business Management
York College of The City University of New York
Jamaica, NYNo Degree - Accounting And Business Management
Queens College of The City University of New York
Flushing, NYSkills
Over 30 years experience in Accounting, Bookkeeping, Payroll and Customer Service for a variety of businesses
Exceptionally organized and resourceful with a wide range of skills
Worked under strict deadlines with attention to details
Excellent verbal, written, interpersonal communication skills
Strength in telephone techniques and telephone etiquette
Courteous and pleasant working within a strong team atmosphere
- Valid Driver's License
- Office Management
- Front Office Management
- Payment Processing
- Strong Problem Solver
- Self Starter
I love good food and I enjoy cooking.
My parents passed at my age of 15 years old. I was the oldest daughter so I had to learn to cook for my family.
Timeline
Bookkeeper/Office Assistant
Aspire Public Schools
03.2012 - 12.2021
Service Team Assistant I & II
Oakland Unified School District
11.2004 - 06.2011
No Degree - Accounting And Business Management
York College of The City University of New York
No Degree - Accounting And Business Management
Queens College of The City University of New York
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