JOANN STEWART
Little Egg Harbor,USA
Summary
With over 30 years of experience, I offer a proven track record as a results-oriented and decisive leader. My expertise is in strategic thinking, problem-solving, and spearheading operational improvements. Throughout my career, I have consistently demonstrated the ability to drive positive change and deliver impactful results. Now seeking new opportunities to leverage my extensive experience for making a significant impact and driving success for an organization.
Overview
24
24
years of professional experience
Work History
Branch Chief/Lease Contracting Officer (Unlimited Warrant)
U.S. General Services Administration (GSA)
07.2012 - Current
- Negotiated a cumulative $137 Million in lease cost savings over the course of my 25 year career (1990-2001 and 2012-present)
- Collaborated with cross-functional teams to develop comprehensive acquisition strategies and award contracts in a timely manner.
- Created and presented training on a variety of systems and processes including project schedule management, negotiations strategy, risk assessment and requirements development
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful program completion.
- Achieved financial targets through diligent budgeting, forecasting, and expense control measures.
- Exercised supervisory authorities and responsibilities involving work assignment and review.
Chief Financial Officer/Operations Manager/General Partner
Kids At Heart Photography
05.2001 - 12.2011
- CFO and Operations Manager for a $3 million youth photography franchise. Created a workflow structure that transitioned the brand from a local company to a national enterprise.
- Reduced operating expenses by 15% with creation of new customer service database, order/refund process, change in product/service vendors and new delivery procedures.
- Substantially improved customer satisfaction ratings while decreasing order error/return rate to 0.5% through creation of new order tracking system and training of new staff.
- Provided valuable input in the development and improvement of franchise system manuals, ensuring that they addressed all aspects of running a successful unit.
- Implemented training programs to ensure franchise staff was knowledgeable and well-equipped to provide excellent customer service.
- Monitored compliance with company policies, procedures, safety standards, and local regulations to maintain brand integrity.
Education
Bachelor of Arts Degree - Management-Marketing
Holy Family University
Philadelphia, PA05.1990
Skills
- Decisive Leadership
- Critical Thinking
- Strategic Planning
- Effective Negotiations
- Project & Schedule Management
- Budget Forecasting
- Teamwork & Collaboration
- Franchise development
Accomplishments
- 2023 GSA Project Management Award for Lease Prospectus EPA Philadelphia
- 2019 GSA Project Management Award Below Prospectus HHS Philadelphia
Timeline
Branch Chief/Lease Contracting Officer (Unlimited Warrant)
U.S. General Services Administration (GSA)
07.2012 - Current
Chief Financial Officer/Operations Manager/General Partner
Kids At Heart Photography
05.2001 - 12.2011
Bachelor of Arts Degree - Management-Marketing
Holy Family University
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