Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Joann Thompson

Dallas,TX

Summary

Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

17
17
years of professional experience

Work History

Customer Service Manager, Sales Manager

Purse First LLC
04.2018 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Kept accurate records to document customer service actions and discussions.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Leasing Specialist

Avalon Cambpbell
03.2010 - 05.2018
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for individuals to tour facilities and see available units.
  • Collected, completed, and processed lease applications.
  • Managed over [Number] leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
  • Showed apartments to potential tenants and answered questions regarding community.

Interior Designer

KimScott Interior Design
01.2007 - 02.2010
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Illustrated visual concepts during client presentations through detailed plans and sketches.
  • Participated in furniture selection and documentation of specifications.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
  • Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

Education

Associate of Arts - Business Communications

Prairie View A & M University
Prairie View, TX
06.2007

Skills

  • Emergency Response
  • Property Tours
  • Market Conditions Research
  • Property Amenities
  • Tenant Screening
  • Team Collaboration
  • Lease Writing
  • Lease Agreement Preparation
  • Financial Transactions
  • Report Writing

Timeline

Customer Service Manager, Sales Manager

Purse First LLC
04.2018 - 09.2023

Leasing Specialist

Avalon Cambpbell
03.2010 - 05.2018

Interior Designer

KimScott Interior Design
01.2007 - 02.2010

Associate of Arts - Business Communications

Prairie View A & M University
Joann Thompson