JoAnn Tobin
Louisville,KY
Summary
Energetic Office Manager with 20 years’ experience in the dental field. With a vast amount of knowledge of clinical procedures, medical and dental terminology. Appointment scheduling, proficiency Front office procedures expertise Office management professional and so much more to ensure smooth operations of the day.
Overview
18
18
years of professional experience
Work History
Dental Treatment Coordinator
Shawnee Christian Healthcare Center
08.2012 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
Officer Manager/Front Desk
Gentle Excellence Dental
08.2011 - 08.2012
- Coordinated appointment schedules for the dentist
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Expertly filed patients' charts and processed billing and payments
- Managed invoices and transaction receipts
- Answering inbound telephone calls from patients and insurance companies
- Maintain work schedule for employees
- Serve as a link between the patient and the dental staff
- Provided appropriate postoperative instructions as prescribed by dentist.
- Supervised and led team of dental hygienists and support staff of [Number].
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Dental Receptionist
West Louisville Dental Center
06.2005 - 08.2011
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
Education
Completion Certificate - Dental
Jefferson Technical College
Louisville, KY05.1995
Skills
- Ability to open the office for daily business, processing bank deposits, ordering office
- Supplies
- Comfortable checking in and checking out patients and making follow up
- Appointments
- Able to verify insurance, collect co-payments, enter treatment plans, pull patient
- Charts
- Excellent face to face customer service skills Ability to handle high volume of inbound
- Maintaining Financial Records
- Entering Patient Data
- Restorative Procedures
- Regulatory Documentation
- Taking Client Histories
- Treatment Documentation
- Financial Plan Options
- Individualized Care Plans
- Dental Staff Support
- Staff Leadership
- Schedule Patients
- Verbal and Written Communication
- Office Administration
- Patient Referral
- PPO, HMO and Medi-Cal Denti-Cal
- Insurance Authorizations
- Patient Dental Histories
- Dental Supply Inventory
Timeline
Dental Treatment Coordinator
Shawnee Christian Healthcare Center
08.2012 - Current
Officer Manager/Front Desk
Gentle Excellence Dental
08.2011 - 08.2012
Dental Receptionist
West Louisville Dental Center
06.2005 - 08.2011
Completion Certificate - Dental
Jefferson Technical College
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