JoAnn Torres
El Paso,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my attention to detail and exceptional customer service skills at La Quinta to significantly improve the check-in process. Trained in telephone etiquette and time management, I boosted transaction values at FullBeauty Brands by implementing effective upselling techniques.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
La Quinta
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Catalog Sales Associate
FullBeauty Brands
04.2022 - 12.2023
- Maximized catalog exposure by strategically placing promotional materials at high-traffic locations.
- Implemented upselling techniques during client interaction, boosting average transaction value.
- Trained new hires in company policies and procedures to ensure consistency in service standards.
- Fielded inquiries regarding catalog offerings, ensuring accurate and timely information.
- Addressed client concerns with empathy while implementing solutions that satisfied both parties'' needs.
Front Desk Receptionist/Auditor
Chase Suite Hotel
08.2016 - 05.2018
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
GED
Ysleta Learning Center
El Paso, TX06.2021
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
La Quinta
01.2024 - Current
Catalog Sales Associate
FullBeauty Brands
04.2022 - 12.2023
Front Desk Receptionist/Auditor
Chase Suite Hotel
08.2016 - 05.2018
GED
Ysleta Learning Center