Joann Tran
Lakewood,CO
Summary
Proven expertise in front office management and customer service demonstrated through a successful tenure at Milano Nail Spa Walnut Creek. Excelled in problem-solving and administrative support, enhancing client satisfaction and operational efficiency. Skilled in strategic planning and staff management, ensuring seamless service delivery and compliance with industry standards. Engaged in teamwork, helping out staff and maintaining a happy environment for everyone
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Milano Nail Spa Walnut Creek
2024.06 - Current
- Resolved customer issues quickly and notified head managers immediately when problems escalated.
- Answered customer service phone system and aided in answering questions, booking appointments, and resolving issues.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Provided top notch services along with in-person customer services for clients, allowing for maximum relaxation.
- Attended to customer's needs when asked for
- Attended to coworkers' needs when asked for
Front Cashier
Teriyaki Madness
2023.06 - 2023.08
- Aided customers in placing orders, providing information about food products and recommending dishes
- Worked in the back in cooking food and preparing food dishes
- Cleaned the shop: bathrooms, front, back kitchen
- Properly closed and opened the restaurant: counting bills, and preparing the shop for close
- Engaged in customer service with helpful and kind manners with customers and other staff members
Front Desk Reception
Venice Nail and Spa
2022.05 - 2023.01
- Answered phone calls to aid customers in appointments, provide information about services offered
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
D'evelyn Junior/Senior High School
Denver, CO05.2024
Skills
- Customer Service
- Front Office Management
- Administrative Support
- Departmental support
- Call Routing
- Problem-solving skills
- Work Prioritization
- Time Management
- Strategic Planning
- Hospitality services
Timeline
Front Desk Receptionist
Milano Nail Spa Walnut Creek
2024.06 - Current
Front Cashier
Teriyaki Madness
2023.06 - 2023.08
Front Desk Reception
Venice Nail and Spa
2022.05 - 2023.01
High School Diploma -
D'evelyn Junior/Senior High School
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