Joann Valentine
San Antonio,TX
Summary
Organized and dedicated Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Childcare Provider/Private Nanny
Private Family
06.2019 - Current
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Introduced children to educational games and activities to boost learning.
- Logged information regarding naps, feedings, and any medications administered.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Assisted with homework and school projects, fostering a love for learning in the children.
Business Coordinator
Etched-Up LLC
09.2020 - 01.2024
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Handled customer inquiries and suggestions courteously and professionally.
Legal Office Assistant
Mirch Law Firm
07.2017 - 06.2018
- Enhanced attorney effectiveness by organizing case files, preparing exhibits, performing case management data entry, scheduling depositions, and preparing/filing summons and discovery requests
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Established positive rapport with clients by providing prompt assistance and addressing their concerns professionally.
Manager in Training
Hertz Local Edition
9 2012 - 5 2014
- Routinely scheduled reservations and returns in excess of 100+ vehicles at one time independently.
- Coordinated logistics with other branches to ensure inventory of vehicles on-hand matched demand.
- Handled day-to-day customer or client questions via telephone or email.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
Skills
Microsoft Windows and Office
Microsoft Excel and Word
Filing and Data Entry
Editing and Proofreading
Scheduling/Planning
HIPAA guideline compliance
Meticulous attention to detail
Customer Service
Flexible and Adaptable
CPR and First Aid Certified
Organizing and Categorizing
References
Jill Hefley
Legal Office Assistant at Mirch Law Firm
619-746-3084
Marie and Kevin Mirch
Attorneys at Mirch Law Firm
619-501-6220
Amy Adams
Restaurant Manager at Arby's
775-835-7075
Timeline
Business Coordinator
Etched-Up LLC
09.2020 - 01.2024
Childcare Provider/Private Nanny
Private Family
06.2019 - Current
Legal Office Assistant
Mirch Law Firm
07.2017 - 06.2018
Manager in Training
Hertz Local Edition
9 2012 - 5 2014