Joann Vasquez
San Antonio
Summary
Outstanding communication skills, customer service ethic, and multi-tasking abilities. Demonstrated success in high volume call center environment. Proven sales experience in long distance communication industry.
Hardworking professional with a dedication to customer satisfaction. Ready to apply several years of experience to new position.
Overview
26
26
years of professional experience
Work History
Revenue Management/Service Representative
AT&T
San Antonio
08.1999 - Current
- Company Overview: Product & Collection specialist providing excellent customer service to AT&T territories.
- Field customer inquiries regarding long distance phone service, high-speed Internet, Dish Satellite service, and cellular phone service.
- Respond to billing questions, transfer and disconnect services, and negotiate new dial tones.
- Courteously respond to customers, establishing rapport and maintaining composure during difficult calls.
- Support company revenue goals by remaining abreast of new promotions.
- Product & Collection specialist providing excellent customer service to AT&T territories.
Education
Bachelor of Arts - Psychology of Industry and Organizational Development
University of the Incarnate Word
San Antonio, TX12.2004
Skills
- Technical support
- Customer service
- Revenue management
- Call handling
Timeline
Revenue Management/Service Representative
AT&T
08.1999 - Current
Bachelor of Arts - Psychology of Industry and Organizational Development
University of the Incarnate Word