Joann Weatherall
dallas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RemX, McKesson Specialty
09.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Toyota InfoTechnology Center USA
01.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Allied Universal Security Services
03.2016 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
Gateway Charter Academy
Dallas, TX06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
RemX, McKesson Specialty
09.2022 - 10.2024
Customer Service Representative
Toyota InfoTechnology Center USA
01.2020 - 07.2022
Security Officer
Allied Universal Security Services
03.2016 - 01.2020
High School Diploma -
Gateway Charter Academy
Similar Profiles
Natalya StanleyNatalya Stanley
Case Manager (Contract) at RemX, McKesson SpecialtyCase Manager (Contract) at RemX, McKesson Specialty
Carmeisha EansCarmeisha Eans
Customer Service Representative at RemX, McKesson SpecialtyCustomer Service Representative at RemX, McKesson Specialty
Stephanie RobertsStephanie Roberts
Medical Customer Service Representative at RemX, McKesson SpecialtyMedical Customer Service Representative at RemX, McKesson Specialty
Nina ShawNina Shaw
Claims Representative at RemX, McKesson SpecialtyClaims Representative at RemX, McKesson Specialty
Nathalie HernandezNathalie Hernandez
Student Recruitment and Retention Specialist at Harmony Science AcademyStudent Recruitment and Retention Specialist at Harmony Science Academy