Jo Ann Weathington-Jones
Humble
Summary
Proven professional with extensive experience in airport operations, notably with City of Houston, adept at enhancing customer satisfaction and streamlining flight crew support. Excelled in problem-solving and effective communication, significantly improving operational efficiency. Skilled in security awareness and passenger assistance, demonstrating adaptability and a results-driven approach to exceed employer expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Landside Operation
City of Houston
05.2023 - Current
- Assists with traffic accidents and disabled vehicles on terminal curb zones by notiftying emergency personnel and maintenance teams as needed.
- Respond to calls for assistance by customers and the Airport Operations Center (ACO) in a timely manner.
- Conducts inspections of terminal facilities, monitors security access control points, conduct airport badge challenges, conduct periodic and random inspections.
- Responds to and investigate security alarms
Flight Crew Support
Avelo Airlines
11.2021 - 04.2022
- Coordinated training sessions for new hires, contributing to a well-prepared and efficient workforce.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Provided excellent customer service when resolving schedule-related inquiries from both internal employees and external clients.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
Customer Service Representative
United Airlines
05.1983 - 06.2020
- Effectively managed high-stress situations, maintaining professionalism and resolving disputes or conflicts under pressure.
- Resolved customer complaints with empathy, leading to increased loyalty and repeat business.
- Managed escalated calls, reaching satisfactory resolutions for customers and the company.
- Provided prompt assistance to customers seeking information about products, services, and the organization.
- Built strong relationships with customers by actively listening to their needs, resulting in increased customer retention and positive client feedback.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth through strategic product and service upselling tailored to diverse customer needs.
- Enhanced product knowledge and customer service skills through participation in training programs.
- Successfully resolved challenging customer problems, strengthening trust in company's dedication to providing outstanding service.
Education
Bachelor of Arts - Liberal Studies
Bellarmine University
Louisville, KY05.1999
Skills
- Passenger Assistance
- Stress Tolerance
- Ticketing and Reservations
- Baggage handling
- Cultural Sensitivity
- Security awareness
- Lost and Found Management
- Flight Scheduling
- Airport Operations Knowledge
- Inspection Reporting
- Quality Control
- Issue Resolution
- Problem-Solving
- Time Management
- Reliability
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Professionalism
- Self Motivation
Timeline
Landside Operation
City of Houston
05.2023 - Current
Flight Crew Support
Avelo Airlines
11.2021 - 04.2022
Customer Service Representative
United Airlines
05.1983 - 06.2020
Bachelor of Arts - Liberal Studies
Bellarmine University