JoAnn Weiten
Romeoville,IL
Summary
Accomplished Procurement Associate with a proven track record at IIT-Sourcetech, adept in spend analysis and supplier relationship management. Demonstrated success in optimizing pricing structures and identifying cost-saving opportunities, enhancing supplier networks, and leading customer service improvements. Excels in data-driven decision-making and effective team leadership, ensuring operational excellence and cost efficiency.
Overview
26
26
years of professional experience
Work History
Procurement Associate
IIT-Sourcetech
Lisle, IL
09.2016 - 11.2024
- Added new vendors and products into system and keyed in special shipping codes when needed.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Participated in meetings regarding new products and services or initiatives.
- Maintained accurate records of purchases, pricing, and other important data.
- Researched potential suppliers to ensure best value for money.
- Identified cost savings opportunities through effective sourcing methods.
- Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
- Stayed up to date on market trends, prices and vendor options.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
Customer Service/Accounts Receivable Assistant
Gourmet Foodbrokers
Lisle, IL
08.2007 - 09.2016
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Contributed to the development of collection strategies for past due accounts.
- Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
- Updated customer files regularly with current contact information and notes about conversations or interactions with clients.
- Resolved billing disputes with customers in a timely manner.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Communicated effectively with clients to ensure timely collections.
- Monitored delinquent accounts and escalated collections activity when necessary.
- Assisted in developing and updating accounts receivable procedures.
- Followed up on all open items until resolved.
Customer Service Manager
Coverall Cleaning Concepts
Downers Grove, IL
04.1999 - 09.2006
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
East Aurora High School
Aurora, IL06-1971
Skills
- Cost analysis
- Supplier relationship management
- Spend analysis
- Supplier research
- Supplier relationships
- Document preparation
- Data entry
Timeline
Procurement Associate
IIT-Sourcetech
09.2016 - 11.2024
Customer Service/Accounts Receivable Assistant
Gourmet Foodbrokers
08.2007 - 09.2016
Customer Service Manager
Coverall Cleaning Concepts
04.1999 - 09.2006
GED -
East Aurora High School