Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joann Werosta

Roebling,NJ

Summary

Strategic shop owner and operations manager with extensive expertise in management, marketing, and sales. Demonstrated success in setting performance goals that boost team productivity and drive business growth. Proficient in leading profitable operations while ensuring exceptional customer service and fostering strong professional relationships. Strong problem-solving abilities complement leadership skills, contributing to sustained success and long-term business viability.

Overview

26
26
years of professional experience

Work History

Head Teacher

Montessori School of Hamilton
Hamilton, NJ
06.2022 - Current
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Operations Manager

Montessori School of Hamilton
Hamilton, NJ
09.2015 - Current
  • Assisted the daycare director in overseeing daily operations and ensuring a safe, nurturing environment for children.
  • Managed a team of 18 childcare providers, providing guidance, support, and training to maintain high-quality care standards.
  • Developed and implemented age-appropriate curriculum and activities to promote learning, creativity, and social development.
  • Collaborated with parents to address individual child needs, concerns, and progress through regular communication and parent-teacher conferences.
  • Maintained accurate records of attendance, enrollment, medical information, incident reports, and other necessary documentation.
  • Ensured compliance with state licensing regulations by conducting regular inspections of facilities, and implementing necessary corrective actions.
  • Supported the recruitment process by assisting in interviewing potential staff members, and conducting background checks.
  • Managed the scheduling of staff shifts to ensure appropriate coverage based on enrollment numbers.
  • Implemented behavior management strategies to promote positive discipline techniques among staff members.
  • Coordinated special events, such as field trips or holiday celebrations, for children enrolled in the daycare program.
  • Monitored inventory levels of supplies such as food items, toys, books, art materials, etc., ordering replacements as needed within budget constraints. Conducted performance evaluations for childcare providers to identify areas for improvement or recognition. Collaborated with external agencies or professionals (e.g.
  • Conducted performance evaluations for childcare providers to identify areas for improvement or recognition, and collaborated with external agencies or professionals (e.g.)
  • Collaborated with external agencies or professionals (e.g. Speech therapists when additional support was required for specific children's needs. Responded promptly to emergencies or incidents involving children or staff members according to established protocols. Participated in ongoing professional development opportunities related to early childhood education best practices. Maintained a clean and organized environment that met health department standards at all times. Promoted positive relationships between parents and guardians through effective communication channels, including newsletters or online platforms.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.

Manager of Operations / Owner

East Coast Ink Temporary Tattoos * Henna * Face Pa
Medford, NJ
04.2013 - 08.2015
  • Marketing, Sales, Accounts Receivables, and Accounts Payable.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed and maintained operational policies and procedures.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Formed and sustained strategic relationships with clients.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
  • Implemented successful business strategies to increase revenue and target new markets.

Operations Manager / Business Owner

Colonial Collections
Medford, NJ
07.2007 - 03.2013
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Researched competitive intelligence information to identify areas where the agency could gain a competitive edge.
  • Evaluated effectiveness of existing business processes and identified areas needing improvement.
  • Pursued continuing education, state laws and regulations, and training programs to increase professional development.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Planned, coordinated, organized and directed all agency operations.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Followed up with potential clients personally regarding information requests, improving overall retention.
  • Developed innovative solutions for client challenges by leveraging available resources.
  • Met with customer, assessed situations and put together personalized plans.
  • Executed performance reviews to encourage improved productivity for team members.
  • Researched product to supply clients with best options for individual and business needs.
  • Coordinated internal resources to complete tasks efficiently while meeting specified requirements.
  • Participated in networking events within the industry gaining valuable contacts that helped grow the business.
  • Generated regular performance reviews for staff members based on goals set forth at beginning of year.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Called potential clients to promote business offerings and expand customer base
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided training programs for employees to ensure their skills were up-to-date with current industry standards.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Ensured the delivery of monthly end reports to each client.
  • Created and maintained relationships with clients, vendors, and other industry professionals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Shop Owner

Blooming Deals Consignment Boutique
Hamilton, NJ
03.1999 - 05.2004
  • Reviewed financial statements regularly to assess profitability of operations.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Set pricing structures according to market analytics and emerging trends.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created marketing campaigns to attract new customers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed legal documents related to business operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Collaborated with other owners on joint ventures and shared resources.
  • Led startup and creation of operational procedures and workflow planning.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Conducted performance reviews for employees on a regular basis.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings. accounts receivables, accounts payable

Education

Business Administration And Management

Rowan College At Burlington County
Pemberton, NJ
09-1989

Skills

  • Operational budgeting
  • Personnel development
  • Promotional planning
  • Store operations oversight
  • Hourly shift management
  • Vendor management
  • Team leadership
  • Shift scheduling
  • Staff performance improvement
  • Loss prevention procedures
  • Security system monitoring
  • Store merchandising
  • Customer response
  • Store layout
  • Workplace safety
  • Budgeting and cost control
  • Staff management
  • Advertising and marketing
  • Bank and safe deposits
  • Retail inventory management
  • Expense tracking
  • Operational efficiency
  • Team development
  • Verbal and written communication
  • Employee retention strategies
  • Operations
  • Employee training
  • Opening and closing procedures
  • Inventory oversight
  • Accurate money handling
  • Accurate cash handling
  • Store operations
  • Sales coaching
  • Team leadership and coaching
  • Employee engagement
  • Bank deposit procedures
  • Leading staff meetings
  • Maximizing profitability
  • Team building and leadership
  • Strategic planning
  • Inventory forecasting

Timeline

Head Teacher

Montessori School of Hamilton
06.2022 - Current

Operations Manager

Montessori School of Hamilton
09.2015 - Current

Manager of Operations / Owner

East Coast Ink Temporary Tattoos * Henna * Face Pa
04.2013 - 08.2015

Operations Manager / Business Owner

Colonial Collections
07.2007 - 03.2013

Shop Owner

Blooming Deals Consignment Boutique
03.1999 - 05.2004

Business Administration And Management

Rowan College At Burlington County

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Joann Werosta