Joanna Adame

In my journey through the service industry, I began as a manager before transitioning into a role as a server. This unique path has allowed me to develop a comprehensive skill set and gain valuable insights into various aspects of the job.

As a manager, my primary responsibility was to oversee the profitability of the establishment. I delved into analyzing financial data, monitoring costs, and implementing strategies to maximize revenue while minimizing expenses. Budgeting, forecasting, and making informed decisions became integral parts of my daily routine as I worked towards optimizing profitability.

Writing schedules for the staff was another crucial aspect of my managerial role. By considering factors such as peak hours, staff availability, and labor costs, I created efficient and effective schedules. This ensured that the right number of staff members were present at all times to provide excellent service and maintain seamless operations.

Inventory management was another area where I excelled as a manager. I diligently monitored stock levels, tracked incoming and outgoing supplies, and implemented systems for efficient inventory control. By effectively managing inventory, I minimized waste, controlled costs, and ensured a steady supply of ingredients and materials.

Controlling food costs was a key focus of mine as well. I implemented strategies to minimize food waste, enforced portion control, and fostered strong relationships with suppliers. By closely monitoring inventory, analyzing sales data, and keeping a keen eye on expenses, I successfully kept food costs within budget, contributing to the overall profitability of the business.

Exceptional customer service remained at the forefront of my managerial responsibilities. I prioritized creating a positive dining experience for customers by ensuring prompt and attentive service, addressing any concerns or complaints, and fostering a welcoming atmosphere. My ability to effectively communicate with customers and build strong relationships contributed to customer loyalty and encouraged repeat business.

After gaining valuable managerial experience, I transitioned into a role as a server. Drawing upon my previous experience, I was able to provide exceptional customer service while effectively multitasking. Balancing multiple tables and orders became second nature to me, and I maintained a friendly and attentive demeanor to ensure customer satisfaction.

In summary, my journey in the service industry began as a manager, where I focused on profitability, schedule writing, inventory control, and food cost management. Transitioning into a role as a server allowed me to apply my managerial insights while providing exceptional customer service and mastering the art of multitasking. This unique combination of experiences has equipped me with a well-rounded skill set and a deep understanding of the intricacies of the service industry.