Joanna Balderas
Mesquite
Summary
A highly skilled professional with a successful career in customer service, leasing, office management and accounts payable; seeking company with growth opportunities. An articulate communicator; skilled in engaging all audiences, establishing rapport and developing strong relationships. Energetic self-starter with strong organizational skills; works well independently or in a team setting. Proficient in MS Word, Excel, Digitech, Yardi, Salesforce and other related computer software. Creative, resourceful and flexible individual; adapts well to change while maintaining a positive attitude. Motivated professional with the ability to recognize excellence in other individuals and inspire team members to achieve full potential while working toward a common goal.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
13
13
years of professional experience
Work History
Office Manager
Rennova Partners
10.2023 - 01.2025
- Oversaw and coordinated various administrative duties including but not limited to accounts payable and receivable
- Managed Client relationships, ensuring customer satisfaction
- Managed office budget
Leasing Coordinator
Roofstock
03.2021 - 09.2023
- Process all new leasing applications and ensure all requirements are met
- Accept and track tenant applications
- Collect necessary paperwork, to run background, credit rating and other checks
- Assist new tenant with move in before and on day of move in
- Communicate with approved applicants and guide them with moving forward with the approval process
- Assist with training new hires
- Communicate daily with internal team
- Complete and update information in Yardi and other relevant systems
- Perform other related duties or special projects as assigned
Property Manager
Suzanne Smith MGMT
03.2020 - 08.2021
- Responsible for all lease administration duties
- Monitor collections and coordinate default proceedings
- Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
- Accurately abstract all property leases in lease administration software
- Coordinate and oversee on behalf of client, all tenant and building construction work to ensure timely and accurate completion of all construction work at property
- Provide and foster positive relationships with tenants, external clients, and internal clients
ESL Aide
Responsive Education
08.2017 - 12.2019
- Assist teachers in all areas of work
- Assist students with academics
- Distribute lesson plans
- Conduct small group classroom activities with students based on differentiated learning needs to ensure all students are learning to full potential
- Motivate students for maximum learning and assist in maintaining discipline in the classroom
- Participate in ongoing staff training sessions
- Perform special projects, during and after normal business hours, and other duties as assigned
Accounts Payable
Glenn Thurman, Inc.
06.2015 - 03.2017
- Acutely and timely processed hundreds of invoices equaling $1million plus dollars per month
- Oversaw all tasks related to accuracy, verification, settling and archiving of invoices; facilities discrepancy disputes if needed
- Reconciled and retained all documentation related to company credit cards; developed monthly card usage report for Controller and CEO to review
- Coordinated and issued payments related to vendors, utilities, reimbursements and ect
- Facilitated new vendor setup while maintaining and developing a good working relationship with current vendors; managed vendor’s w9 and insurance information as required by policy
- Worked with Controller and other executive management to coordinate monthly closings
- Assisted internal partners with the resolution of liens if needed
- Preformed special projects set forth by Controller and CEO
Passport Acceptance Agent, District Clerk
Dallas County
09.2011 - 06.2015
- Accepted and administered all passport applications under the guidelines set forth by the US Dept
- Of State
- Provide excellent customer services to applicants seeking a passport; assisted in issue resolution when needed
- Supported office manager with the hiring and training of other agents; fostered positive learning environment and created job aids
- Performed daily audits, completed mandatory bookkeeping and performed all opening and closing duties; ensured office operated according to policy
- Organized team building and networking events to develop a positive work environment
Education
BS - Criminal Justice
University of North Texas at Dallas
12.2015
Associate’s - Applied Science
Eastfield Community College
05.2009
Skills
- Customer Support Expertise
- Knowledge of Fair Housing Regulations
- Accounts Receivable Management
- Collaborative Teamwork
- Analytical Problem Solving
- Office Administration
- Property management
- Efficient Data Management
- Accounts Payable Management
Languages
Spanish
Professional Working
Timeline
Office Manager
Rennova Partners
10.2023 - 01.2025
Leasing Coordinator
Roofstock
03.2021 - 09.2023
Property Manager
Suzanne Smith MGMT
03.2020 - 08.2021
ESL Aide
Responsive Education
08.2017 - 12.2019
Accounts Payable
Glenn Thurman, Inc.
06.2015 - 03.2017
Passport Acceptance Agent, District Clerk
Dallas County
09.2011 - 06.2015
Associate’s - Applied Science
Eastfield Community College
BS - Criminal Justice
University of North Texas at Dallas
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