Joanna Alba
Oklahoma City
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Barber
Self Employed Services
Oklahoma City
09.2023 - Current
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Demonstrated knowledge of products available for sale in the store.
- Shaped beards and trimmed moustaches with clippers and scissors.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Handled incoming phone calls and scheduled appointments.
- Resolved customers concerns with knowledgeable and professional approach.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Ensured all safety precautions were taken while performing haircuts.
Customer Service Representative
Metro by T-Mobile
Oklahoma City
01.2022 - 01.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Mentored junior team members and managed employee relationships.
- Resolved customer complaints promptly and efficiently.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
Education
Some College (No Degree) -
Occc
Oklahoma City Skills
- Haircutting techniques
- Beard shaping
- Clipper operation
- Sanitation procedures
- Customer service
- Appointment scheduling
- Time management
- Client consultation
- Professionalism
Timeline
Barber
Self Employed Services
09.2023 - Current
Customer Service Representative
Metro by T-Mobile
01.2022 - 01.2024
Some College (No Degree) -
Occc