Summary
Overview
Work History
Skills
Languages
References
Timeline
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Joanna Almaguer

Euless,TX

Summary

Motivated Client Service Professional with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. As a detailed Client Service representative known for having great organizational skills and maintaining customer trust, I am looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Client Service Advisor

Lvmh, Louis Vuitton
Irving, TX
02.2020 - 01.2023
  • 6 Calls per hour, for both Mexico queue, and US queue.
  • $1.4M annual total sales generated, through E-Commerce, repairs, and services.
  • Answered incoming calls and emails promptly, addressing client inquiries in a professional manner.
  • Created user accounts for new clients according to established protocols.
  • Implemented new company platform initiatives, learning and mastering new technologies to improve client service.
  • Heavily supported the correspondence team with 25 emails per hour, resolving any inquiries.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Personalized client experience, identifying unique needs and providing information and services to match.

Sales Representative

Coach
Irving, TX
06.2019 - 02.2020
  • $1M generated as a store.
  • Drove sales on the floor, with a 14% conversion rate by creating memorable connections.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Greeted customers to determine wants or needs.
  • Adhered to company initiatives and achieved established goals.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Demonstrated product features to align with customer needs.
  • Identified opportunities for cross-selling additional products and services.

Skills

  • Customer Support
  • De-Escalation Techniques
  • Customer Service
  • Microsoft Office Expertise
  • Product and Service Knowledge
  • Sales and Upselling
  • Client Relations

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Client Service Advisor

Lvmh, Louis Vuitton
02.2020 - 01.2023

Sales Representative

Coach
06.2019 - 02.2020

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Joanna Almaguer