Joanna Anderson
Milford,OH
Summary
Adept at navigating challenging weather conditions and ensuring passenger safety, I honed my skills at CNE Transportation. My dependable nature and clean driving record, coupled with a knack for maintaining a pristine bus environment, underscore my commitment to excellence. I bring a blend of hard and soft skills, including effective two-way radio operation and fostering positive passenger relations, enhancing the travel experience by 30%.
Transportation professional prepared for role with extensive route management and passenger safety experience. Known for strong focus on punctuality and reliable service. Skilled in team collaboration and flexible in adapting to changing schedules and routes. Committed to ensuring safe and comfortable journey for all passengers.
Diligent [Desired Position] with solid background in safely transporting passengers. Successfully navigated various routes and schedules, ensuring timely arrivals and departures. Demonstrated excellent communication and problem-solving skills to handle diverse passenger needs and on-the-road challenges.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Bus Driver
CNE Transportation
03.2024 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
- Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
- Inspected bus for any mechanical issues before departure.
- Followed all relevant schedules for routes and arrivals.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Inventoried bus emergency and first aid supplies and equipment.
House Cleaner
The Cleaning Authority
12.2023 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
- Operated electronic backpack vacuums and floor sweepers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
Back Line Cook/Sandwich Artist
Arbys Resturant
05.2015 - 11.2017
- Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
- Fostered a positive work environment by maintaining open lines of communication with colleagues, supervisors, and other staff members.
- Managed inventory effectively by accurately tracking stock levels and placing timely orders with suppliers as required.
- Enhanced kitchen efficiency by streamlining meal preparation and cooking processes.
- Supported fellow team members in maintaining a clean and organized workspace for optimal productivity.
- Assisted front-of-house staff in addressing guest concerns promptly and professionally, resulting in improved customer experiences.
- Reduced food waste by properly storing, rotating, and utilizing ingredients within their shelf life.
- Collaborated closely with other cooks to ensure seamless communication during busy shifts.
- Developed strong knowledge of various cooking techniques to execute diverse menu items accurately and efficiently.
- Utilized effective multitasking skills to manage multiple orders simultaneously while maintaining accuracy and speed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Temp Worker
SST Bearing
01.2014 - 01.2015
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Prepared boxes for shipments based on standard sizes.
- Checked raw materials and completed work for defects affecting product quality.
- Balanced boxes on pallets to prevent shifting and damage.
- Labeled completed products with standard production information based on each product type.
- Removed items of deficient quality from line to maintain standards.
- Improved product quality, rigorously tested products and implemented feedback for enhancements.
Bakery Cake Decorator, 3rd Shift Stocks.
Sams Club
01.2009 - 11.2011
- Created aesthetically pleasing cake designs for enhancing customer satisfaction.
- Decorated cakes with precision to produce visually appealing pastries.
- Improved quality of bakery items by utilizing advanced decorating techniques.
- Developed unique cake designs for special occasions, enhancing customer experience.
- Maintained cleanliness of work area to ensure hygiene standards.
- Improved customer loyalty by fulfilling special requests for custom cakes.
- Used various decorating tools and techniques for adding intricate details to pastries.
- Customized cake decorations to meet client specifications, resulting in repeat business.
- Managed multiple orders simultaneously to meet deadlines.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Coordinated services under supervision of lead baker.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
Restaurant Hostess
LaRosa's Pizzeria
06.2007 - 11.2008
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Clermont Northeastern
Owensville, OH05-2009
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Safety practices
- DOT regulations
- Passenger safety
- Transporting students
- Dependable and trustworthy
- Valid Driver's license
- CDL license
- Bus cleaning
- Tires and brakes inspections
- Two-way radio operation
Timeline
Bus Driver
CNE Transportation
03.2024 - Current
House Cleaner
The Cleaning Authority
12.2023 - 02.2024
Back Line Cook/Sandwich Artist
Arbys Resturant
05.2015 - 11.2017
Temp Worker
SST Bearing
01.2014 - 01.2015
Bakery Cake Decorator, 3rd Shift Stocks.
Sams Club
01.2009 - 11.2011
Restaurant Hostess
LaRosa's Pizzeria
06.2007 - 11.2008
High School Diploma -
Clermont Northeastern
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