Joanna Anderson
Port Saint Lucie
Summary
professional with strong communication skills and a passion for helping others, seeking a customer service role. Experienced in handling customer inquiries, resolving issues efficiently, and creating positive experiences that build loyalty. Proven ability to stay calm under pressure, work in fast-paced environments, and contribute to team success. Tech-savvy, adaptable, and committed to delivering top-tier support across phone, email, and chat platforms.
Overview
23
23
years of professional experience
Work History
Lash Technician
Sophisticuts hair salon
Port Saint Lucie
06.2019 - Current
- Provide expert eyelash extension services including classic, hybrid, volume, and mega volume sets tailored to individual client needs.
- Manage all aspects of business operations including scheduling, client relations, inventory management, and financial bookkeeping.
- Market services through social media
- Maintain a clean, safe, and welcoming studio space in compliance with local health regulations.
- Stay current with industry trends, new techniques, and product innovations to offer the best services to clients.
- Handle customer service issues with professionalism, ensuring high client satisfaction and retention.
Retail Store Owner
Baby’s two children’s boutique
Port Saint Lucie
01.2012 - 05.2018
- Founded and managed all aspects of a successful children’s consignment store, including inventory acquisition, pricing, merchandising, and customer service.
- Evaluated and accepted gently used children’s clothing, toys, gear, and accessories based on quality, brand, and market demand.
- Maintained organized and visually appealing store displays to enhance shopping experience and maximize sales.
- Handled all business operations such as budgeting, bookkeeping, vendor relationships, and point-of-sale systems.
- Developed and executed marketing strategies via social media, email newsletters, and community events to drive foot traffic and increase brand awareness.
- Trained and supervised part-time staff.
- Built lasting relationships with consignors and customers, fostering a loyal and engaged client base.
Restaurant Manager
St Lucie Crab House
08.2008 - 05.2012
- Oversaw daily restaurant operations, including front-of-house and back-of-house management, ensuring smooth service and guest satisfaction.
- Hired, trained, and supervised employees, fostering a positive and efficient team environment.
- Managed inventory, vendor relations, and supply orders to ensure consistent stock and minimize waste.
- Developed and enforced standard operating procedures to maintain quality, cleanliness, and compliance with health and safety regulations.
- Handled customer concerns and resolved complaints promptly to maintain high satisfaction and return business.
- Created employee schedules and optimized labor costs while ensuring adequate coverage during peak hours.
- Monitored financial performance including sales, labor, and food cost percentages, and implemented strategies to improve profitability.
Bartender
Mulligans Bar & Grill
Jensen Beach
05.2002 - 05.2007
- Prepared and served a wide range of alcoholic and non-alcoholic beverages in a fast-paced, high-volume environment.
- Delivered exceptional customer service by creating a welcoming atmosphere and building rapport with guests.
- Maintained knowledge of drink recipes, seasonal cocktails, and upselling techniques to increase sales.
- Managed cash and credit transactions accurately and balanced the register at shift end.
- Monitored customer alcohol consumption and ensured responsible serving in compliance with local laws and safety guidelines.
- Maintained cleanliness and organization of the bar area, including glassware, tools, and stock.
- Assisted in inventory control, restocking, and bar supply orders to ensure seamless operations.
- Collaborated with waitstaff and kitchen teams to ensure prompt and accurate service.
Education
Cosmetology -
Indian River State College
Ft. Pierce, FL01-2004
High School Diploma -
Port Saint Lucie High School
Port Saint Lucie, FL06-2002
Skills
- Collaboration & TeamworkAdaptability & Problem SolvingOrganizational SkillsSelf-Motivation & DisciplineTechnical ProficiencyTime ManagementCommunication Skills
Timeline
Lash Technician
Sophisticuts hair salon
06.2019 - Current
Retail Store Owner
Baby’s two children’s boutique
01.2012 - 05.2018
Restaurant Manager
St Lucie Crab House
08.2008 - 05.2012
Bartender
Mulligans Bar & Grill
05.2002 - 05.2007
Cosmetology -
Indian River State College
High School Diploma -
Port Saint Lucie High School