Joanna Andrade
Berwyn,IL
Summary
Proven track record in enhancing customer satisfaction and retention at Great Clips Salon, leveraging exceptional customer service and time management skills. Excelled in a team-oriented environment, significantly contributing to a positive client experience. Demonstrated expertise in problem-solving and multitasking, ensuring seamless operations and client service excellence.
Overview
2
2
years of professional experience
Work History
Sales Associate
Mas Natural Products
2023.12 - 2024.04
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cosmetologist
Great Clips Salon
2022.09 - 2022.11
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Education
Cosmetology License - Cosmetology Education
The University of Aesthetics & Cosmetology
Downers Grove, IL06.2022
High School Diploma -
Morton West High School
Berwyn, IL05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Verbal/written communication
- Client Service
Timeline
Sales Associate
Mas Natural Products
2023.12 - 2024.04
Cosmetologist
Great Clips Salon
2022.09 - 2022.11
Cosmetology License - Cosmetology Education
The University of Aesthetics & Cosmetology
High School Diploma -
Morton West High School
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