Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanna Arambula

Saint Cloud

Summary

Dynamic banquet server with proven expertise at Biltmore Hotel, recognized for exceptional customer service and meticulous attention to detail. Skilled in food safety and event setup, I excel in enhancing guest experiences through proactive engagement and efficient service. Committed to maintaining high standards of cleanliness and order accuracy in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Banquet Server

Biltmore hotel
Coral Gables
02.2022 - Current
  • Replenished buffet lines with fresh foods as needed.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Inspected completed meals against individual orders to verify accuracy.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Served beverages and appetizers to guests in an efficient manner.
  • Followed proper sanitation guidelines when handling food items.
  • Cleared away used plates and utensils following end of meal service.
  • Served food and beverages to customers.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Replenished beverages throughout meal service as needed.
  • Communicated with chefs regarding any special requests from guests.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Banquet Server

Rusty Pelican Restaurant
Key Biscayne
03.2021 - Current
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Inspected completed meals against individual orders to verify accuracy.
  • Replenished buffet lines with fresh foods as needed.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Replenished beverages throughout meal service as needed.
  • Provided exceptional service to high volume of daily customers.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Followed proper sanitation guidelines when handling food items.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Presented meal options to help patrons select food and beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Served beverages and appetizers to guests in an efficient manner.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Communicated with chefs regarding any special requests from guests.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Provided refills on drinks as requested by customers.
  • Resolved guest complaints to maintain complete customer satisfaction.

Education

High School Diploma -

Edison Middle
Miami, FL
06-1996

Skills

  • Food safety
  • Customer service
  • Event setup
  • Order accuracy
  • Table maintenance
  • Beverage service
  • Guest engagement
  • Attention to detail
  • Time management
  • Problem-solving
  • Lifting and carrying
  • Special dietary accommodations
  • Food service
  • Multitasking and organization
  • Cleaning and sanitizing
  • Positive attitude
  • Station restocking
  • Arranging banquet hall
  • Wine service
  • Liquor, wine, and food service
  • Food handling and sanitation
  • Service prioritization
  • Food handling
  • Strong teamwork
  • Table arrangements
  • Banquet preparation
  • Table set up
  • Bussing and table resets
  • Efficient serving
  • Safe food handling
  • Personal appearance standards
  • Banquet hall set up
  • Flexible schedule
  • Team collaboration

Languages

English
Professional
Spanish
Professional

Timeline

Banquet Server

Biltmore hotel
02.2022 - Current

Banquet Server

Rusty Pelican Restaurant
03.2021 - Current

High School Diploma -

Edison Middle

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Joanna Arambula