Joanna Armenta
Colton,CA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Possesses strong communication skills and the ability to handle multiple responsibilities simultaneously. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk
Kaiser Permanente
06.2021 - Current
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Input data into spreadsheets and databases.
- Managed calendars by scheduling and coordinating over 100 meeting and appointment daily while maintaining smooth flow of operations.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Provided meeting support by taking minutes and dictations.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Answered and managed over 200 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Managed tax drawers, resolved variances and filed company receipts.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored and tracked budgets and expenses.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Assistant Store Manager of Operations
Walgreen's Pharmacy
04.2016 - 06.2021
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Created and maintained safe and secure work environments for employees.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06.2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent organizational and time management skills
- Strong communication skills, both written and verbal
- Ability to prioritize tasks and manage multiple projects simultaneously
- Administrative Support
- Project Planning
- Multi-line phone proficiency
- Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times
- Payroll and budgeting
- Database Maintenance
- Program files maintenance
- Office Administration
- Event Coordination
Certification
- Basic Life Support Certification
Languages
Spanish
Full Professional
Timeline
Clerk
Kaiser Permanente
06.2021 - Current
Assistant Store Manager of Operations
Walgreen's Pharmacy
04.2016 - 06.2021
Bachelor of Science - Business Administration
University of Phoenix