Joanna Arroyo
Chicago
Summary
To obtain a rewarding, challenging position that will utilize my established capabilities and experience. Strong attention to detail, with excellent organization skills. The ability to prioritize, handle multiple tasks in a fast-paced environment, and work independently. Computer data entry and typing (40 wpm). Bilingual, fluent in English and Spanish. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Assisting/ Monitoring
CPS
Chicago
08.2022 - 03.2024
- Provided one-on-one support to students with special needs, helping them achieve academic goals
- Managed classroom behaviour by implementing positive reinforcement strategies and maintaining a safe learning environment
- Supported lead teacher in grading assignments and providing constructive feedback to students
- Facilitated small group discussions and activities to enhance student comprehension of lesson content
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Utilised technology tools such as interactive whiteboards and educational software to enhance classroom instruction
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
- Supported lead teacher in organising class outings, assemblies, and parent-teacher conferences
- Collaborated with school counsellors to address behavioural or emotional issues affecting student performance
- Helped in the preparation of instructional materials such as worksheets, handouts, and visual aids
- Provided more assistance outside of regular class hours for struggling students
- Maintained accurate records of student attendance, grades, and behaviour incidents
- Cultivated a supportive relationship with parents/guardians through effective communication about student progress
- Demonstrated patience when working with challenging behaviours or tricky situations
- Attended professional development workshops/seminars to stay updated on best practices in education
- Assisted with the setup and maintenance of classroom equipment, including computers, projectors, and audiovisual aids
- Collaborated with lead teacher to create a positive classroom environment that encouraged student participation and engagement
- Provided assistance during standardised testing periods by administering exams and ensuring test security protocols were followed
Target Team Member
Target
Bedford Park
07.2020 - 08.2021
- Maintained a prominent level of product knowledge to effectively assist customers with their questions and concerns
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Developed strong relationships with key clients through regular communication and personalised service
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Collaborated with the sales team to find upselling opportunities during interactions with customers, contributing to an increase in average order value
Shift Lead Manager
Walgreens
05.2017 - 04.2019
- Fulfilling all management responsibilities in the absence of the store manager.
- Direct sales floor activities, assist and address customers concerns.
- Assisted store manager in handling daily account activity of the store.
- Operating cash registers and safe promptly.
- Oversaw cash control.
- Input data to prepare daily sales reports, regularly promotions and events.
- Analysing and operating merchandise by studying advertisement, sales promotion and display plan.
- Inspire staff to develop and implement special promotions and events.
- Ensure availability of merchandise service, maintaining inventories, inventory ordering, and maintenance.
- Formulating and informing policies on a regular basis.
- Handle customer service issues.
- Leading and guiding the work of the team members.
- Complete the store operation requirement by scheduling and assigning employees following up on work results.
- Monitor warehouse and vendor orders.
- Managing the store inventory.
- Operating the database of the store.
- Handle minor technical problems.
- Trained new hires customer coordinator.
Manager in Training
Circle K
03.2013 - 05.2017
- Retail Store Operations. Assemble bimonthly promotional advertisement.
- Budgeting and costing control. Monitor and operating different budget sales in a given accounting period.
- Merchandising strategies.
- Bookkeeping. Occupation of keeping company or employee records, sort, distribute mail and faxes when it's needed.
- Inventory Management. Supervise, contain, ordering, and storage the quantities of finish product for-sale, and balance a good weekly flow for company usage supply.
- Payroll Administration. Maintain time, attendance reports, and update accurate rates of pay ready to process in the payroll system.
- Managing invoices. Process invoices for payments. Copying and filing all personnel and vendor files.
- Create employee schedules.
- Performance coach employees, as necessary.
- Vendor negotiation. Contact vendors for outstanding issues and successful sales.
- Utilise daily inspections and communication log to keep a wonderful team, store or to give work orders.
- Request and process credit.
- Daily money counts, prepare and drive bank deposits.
- Daily paperwork entries.
- Merchandise audits.
- Effectively managed the team to accomplish goals and maintain customer service standard.
- Work as a group leader.
- Assist employees with basic HR questions, task, event and activities.
- Effectively communicate company policies and standard.
- Outstanding accomplishments as a manager.
- Assisted in training new team members on operational procedures.
- Managed inventory levels and organized product displays for efficiency.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Implemented promotional strategies to enhance customer engagement in-store.
Pharmacy Technician
Walgreens
- Use the pharmacy computer program to access prescription information including patient and prescriber data, drug selection, and prescription interpretation.
- Enter and verify billing insurances through the pharmacy computer system.
- Filed prescription accurately and efficiently.
- Work and pass all the updated module test involving providing safe and proper pharmacy services to patients in accordance with the policies and procedure of Walgreens, the state's professional standards, and other regulatory entities.
- Efficiently processes the cash registers transactions for new or refilled prescription orders.
- Answered patients question regarding medications.
- Working in a busy drug store, providing friendly customer service, and building a loyal base.
- Create new customers profiles and updated changes customer information such as demographics allergies and new medications.
- Received and verified incoming drug inventories and reported lead pharmacist.
- Rotate stock, ensuring all medications are within the expiration date order.
- Remove expired or damaged drugs products in resolve drug counts.
- Maintaining a clean and organised pharmacy shelving and working area.
Education
Graduate complete hours - Cosmetology
Tricoci University
Chicago, IL07.2021
High School Diploma -
Latino Youth High School
06-2010
Some College (No Degree) - General Studies
Richard J. Daley College
Skills
- Typing
- Organization skills
- Shift lead
- Food service
- Pharmacy technician experience
- Sales management
- Store management experience
- Management
- Recruiting
- Team management
- Bookkeeping
- Bilingual
- Shift supervisor
- 40 wpm
- Crew Member
- Individualized support
- Student assessment
- Customer service
- Employee training
- Inventory management
- Communication skills
- Attention to detail
- Excellent communication
- Leadership
- Organizational skills
Languages
Spanish
Limited
References
References available upon request.
Timeline
Assisting/ Monitoring
CPS
08.2022 - 03.2024
Target Team Member
Target
07.2020 - 08.2021
Shift Lead Manager
Walgreens
05.2017 - 04.2019
Manager in Training
Circle K
03.2013 - 05.2017
Pharmacy Technician
Walgreens
Graduate complete hours - Cosmetology
Tricoci University
High School Diploma -
Latino Youth High School
Some College (No Degree) - General Studies
Richard J. Daley College
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