Overview
Work History
Skills
Timeline
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Joanna Balderas

Midland,TX

Overview

3
3
years of professional experience

Work History

Welder

CHM Industries Inc
Saginaw, TX
06.2023 - 08.2023
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Fabricated shop parts directly from blueprints.
  • Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
  • Set up and operated shielded metal arc and gas metal arc welding equipment

Security Supervisor

Allied Universal Security Services
Grand Prairie, TX
05.2022 - 05.2023
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Customer Service Representative (Remoted)

Nordstrom Rack
Pompano Beach , FL
11.2020 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times

Skills

  • A creative thinker able to conceptualizes innovative solutions for complex problems
  • Able to priorities tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
  • Skilled in decision making, conflict resolution and strategic planning, enabling successful project excursion and team efficiency
  • High self motivated processional with strong intrinsic drive to excel and achieve results

Timeline

Welder

CHM Industries Inc
06.2023 - 08.2023

Security Supervisor

Allied Universal Security Services
05.2022 - 05.2023

Customer Service Representative (Remoted)

Nordstrom Rack
11.2020 - 03.2022

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Joanna Balderas