Joanna Balderas
Midland,TX
Overview
3
3
years of professional experience
Work History
Welder
CHM Industries Inc
Saginaw, TX
06.2023 - 08.2023
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Welded in flat, horizontal, vertical, and overhead positions.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Fabricated shop parts directly from blueprints.
- Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
- Set up and operated shielded metal arc and gas metal arc welding equipment
Security Supervisor
Allied Universal Security Services
Grand Prairie, TX
05.2022 - 05.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
Customer Service Representative (Remoted)
Nordstrom Rack
Pompano Beach , FL
11.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times
Skills
- A creative thinker able to conceptualizes innovative solutions for complex problems
- Able to priorities tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
- Skilled in decision making, conflict resolution and strategic planning, enabling successful project excursion and team efficiency
- High self motivated processional with strong intrinsic drive to excel and achieve results
Timeline
Welder
CHM Industries Inc
06.2023 - 08.2023
Security Supervisor
Allied Universal Security Services
05.2022 - 05.2023
Customer Service Representative (Remoted)
Nordstrom Rack
11.2020 - 03.2022