Joanna Balderas
Midland,TX
Summary
Strong attention to detail mul Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Welder Helper
CHM Industries
Saginaw, TX
06.2023 - 08.2024
- Read blueprints, skhes and job orders to determine the specific welding requirements.
- Grind, file, buff and smooth welds using grinders, drills, wire brushes and other tools.
- Inspect completed welds to ensure they meet standards or specifications.
- Repair broken or cracked parts using appropriate welding techniques.
Customer Service Representative
Amazon
Saginaw, TX
05.2022 - 07.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative Remoted
Nordstrom Rack
Pompano Beach, FL
09.2019 - 12.2020
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Education
High School Diploma -
Dave Thomas East
Pompano Beach, FL04-2013
Skills
- Software Expertise
- Operating System Web Analytics
- Data Entry & Documentation
- Communication Tools
- Time Management
- Typing speed and Accuracy
- Customer service Communication
Timeline
Welder Helper
CHM Industries
06.2023 - 08.2024
Customer Service Representative
Amazon
05.2022 - 07.2023
Customer Service Representative Remoted
Nordstrom Rack
09.2019 - 12.2020
High School Diploma -
Dave Thomas East
Similar Profiles
NOEL J. HUBERNOEL J. HUBER
Senior Designer, Project Engineer at CHM INDUSTRIES, INC.Senior Designer, Project Engineer at CHM INDUSTRIES, INC.
Jaimil VyasJaimil Vyas
IT Technician at CHM Services PTY LTDIT Technician at CHM Services PTY LTD
Zsofia ErdosZsofia Erdos
Senior Student Services Officer at ANU College of Health and Medicine (CHM)Senior Student Services Officer at ANU College of Health and Medicine (CHM)