JoAnna Ballas-Rodrigues
Shawnee,OK
Summary
To obtain a position that provides a challenging environment while fostering career growth. I am highly organized, constantly meet deadlines, outstanding customer service and building relationships. I am a business-minded professional tackling any job task with gusto and precision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ESS Substitute
Esso
Shawnee, OK
01.2024 - Current
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Managed classrooms of up to 30 students at once while maintaining order and discipline.
Owner Operator
Experienced Cleaning Solutions
North Richland Hills, TX
03.2019 - 10.2023
- Exceptional willingness and helpful demeanor to help any of my clients in need
- Employed and managed 5 others when needed for large contract jobs
- Built closet spaces and implemented organizing materials to help families stay organized on a daily bases.
- Top vendor for an over 55+ community, providing services to the elderly. working for them building a trust between them and keeping them comfortable in their homes.
- Moving organizing cleaning downsizing when needed.
Customer Service
Display2go
Fall River, MA
03.2018 - 09.2018
- Provided excellent customer service and sales to personal and business accounts in high volume
- Answered emails and chats that came from customers within a que handling up 8 chats at a time
- Keeping up to date on new technologies and products that the company would put out weekly
- Helping customer on invoicing, returns, replacements, credits and discounts on a daily basis • Provided product and shipping quotes on products within a timely manner
- Handled national accounts on purchase orders and multi-ship documents by entering into the company's system
- Building relationships with large accounts to ensure the customer was maintained properly
- Resolved escalated customer complaints in a timely manner.
- Handled complex inquiries from customers requiring additional research or special attention.
Service Coordinator
East Coast Fire & Ventilation
Wareham, MA
03.2016 - 01.2018
- Manage daily schedules and work load for nine field service representatives
- Supervise and lead service dispatching team
- Handle interactions with "difficult" customers to mend damaged business relationships
- Bridge communication between management and staff
- Providing proposals, quotes and contracts with new customer clients to retain customer
- Built customer relations to help get to know our customers better by staying in contact with them
- Toggled between multiple systems and databases to look up information and update records.
- Followed up with technicians and managers to receive and communicate status updates.
- Developed strategies for improving customer experience with the organization's services.
- Monitored email and phone communication to provide prompt responses and solutions.
Medical Administrator/Marketing/Customer Service
A+ Home Medical Supply Company (A Division of American Diagnostic Lab, Inc.)
New Bedford, MA
07.2015 - 04.2016
- Answering phone calls for the Medical Office;
- Scheduling patients for appointments;
- Maintaining and coordinating office schedule for field team for home visits to patient's homes
- Faxing physicians and following up on prescriptions; Working with insurance companies for prior approval and verification
- Working with Excel to maintain a client database and product database; Created mail merge to keep up with clients as well as physician on a weekly basis
- Ran reports on a daily basis to help with keeping up on daily procedures
- Creating a marketing plan to create more business for the company
- Building client relations for the company with doctors' offices, medical facilities, retirement homes, and community health centers
- Updated and created new patient files with in
- Medisoft; Creating marketing and advertising brochures;
- Experience with ICD-9 and ICD-10 coding
Receptionist
Autumn Glen Assisted Living
North Dartmouth, MA
01.2013 - 09.2013
- Answering multi line phone, greet residents and visitors; Faxing, copying and filing; Inventory and ordering of office supplies; Monitored postage machine; Updated and keep track of any resident information; Collected rent payments; Collect meal payments and reconcile at end of shift; Maintained minutes and monthly reports; Assisted department heads in any day to day office work; Maintained marketing brochures and updating them on a need basis; Keep up with a daily census and status of residents in hospital or moving out; Maintained Life Line System for all residents and how to direct an emergency situation; Took work orders for residents for maintenance issues; Scheduled and maintained any and all appointments for residents (i.e
- Doctors, shopping, hair and nails); Maintained resident and guest books; Updated Menus daily as well as activities list; Created various forms and charts for different departments upon approval from Business Manager; Made flyers for upcoming events sponsored by the facility; Keep cash box
Education
Certificate in Medical Terminology - Medical Administration
Upper Cape Cod Regional Technical School
Buzzards Bay, MA02-2016
Skills
- NAV system
- SmartService
- IFleet
- Quickbooks
- Medisoft V20
- Microsoft Office Professional
- Adobe10key
- Type 60-75 WPM
- Operations Management
- Business Development
- Strategic Planning
- Relationship Building
- Relationship Management
- Quality Management Systems
- 6 years Business Management
- 10 years call center experience
- 14 years scheduling coordinator
- 18 years of Customer Service
- 5 years Recruiting
- 1-year accounting experience
- 3 years' collection experience
- 2 1/2 years marketing/advertising
- Supervisor 3 years
- Retail management 9 months
Affiliations
- Volunteered for 5 years on the weekends with an organization called Gifts To Give.
- Being a liaison for social events to raise funds for the organization
- Managed the community thrift store by staging, organizing products, and scheduling volunteers to work
- Received award for outstanding volunteer services into the Gifts To Give Organization
Certification
- Medical Administration and Terminology
References
References available upon request.
Timeline
ESS Substitute
Esso
01.2024 - Current
Owner Operator
Experienced Cleaning Solutions
03.2019 - 10.2023
Customer Service
Display2go
03.2018 - 09.2018
Service Coordinator
East Coast Fire & Ventilation
03.2016 - 01.2018
Medical Administrator/Marketing/Customer Service
A+ Home Medical Supply Company (A Division of American Diagnostic Lab, Inc.)
07.2015 - 04.2016
Receptionist
Autumn Glen Assisted Living
01.2013 - 09.2013
Certificate in Medical Terminology - Medical Administration
Upper Cape Cod Regional Technical School