Joanna Behm
Eastvale,California
Summary
Organized and dedicated Administrative Assistant with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
DaVita PD Central
Riverside, CA
06.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Access databases converting complex data into easy-to-interpret data.
- Greets patients, visitors, vendors or other teammates as they arrive at clinic.
- Screen for COVID symptoms and take temperatures
- Has knowledge of creating reports in Microsoft Excel and Microsoft Word
- Requesting information from hospitals or other Doctors.
- Collecting information from outside sources and making sure to have all necessary documentation before starting new patients or discharging patients.
- Creating charts for patients
- Created monthly expense reports for clinic supplies and other necessary purchases for clinic
- Organized weekly staff meetings and logged minutes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments and faxes
- Scheduled office meetings and generated monthly appointments for Doctor's as well as their patients.
- Executed record filing system to improve document organization and management.
Fantasyland Attractions Hostess
Disneyland Resort
Anaheim, CA
05.2011 - 06.2013
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Greeted guests and answered general questions about park, other attractions and entertainment.
- Performed opening monologue and shared important safety information before activating ride.
- Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
- Submitted work orders and requested immediate assistance when needed to keep attraction open.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Greeting Guest and crowd control
- Knowledge of operating various attractions and following policy and procedures during closing, opening and during down times.
- Following check list to ensure attraction is working properly before allowing guests to ride.
- Swiftly and efficiently handle any emergency situation to ensure safety of guests as well as other cast members.
- Listen to guests concerns and challenges and solving any situation professionally.
Receptionist
Dr. Homuth & Homuth, INC
Montclair, CA
09.2006 - 05.2010
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Pre-tested patients on machines prior to seeing Doctor
- Trained patients how to successfully apply and remove contact lenses and to properly clean and store their contact lenses.
- Ordered contact lenses for inventory and kept track of incoming supply from vendors and specialty lenses ordered for patients
- Accepted payments, ran insurance and obtained any authorizations from insurances for eye exams.
- Balanced daily logs for patients seen for that day and money that was collected.
- Assisted in any other clerical duties asked by my peers or Doctor.
Education
High School Diploma -
Diamond Ranch High School
Pomona, CA06.2004
Skills
- Multitasking and Time Management
- Judgment and Decision Making
- Verbal and Written Communication
- Strong Organizational Skills
- Task Prioritization
- Professional and Courteous
- Document and File Management
- High Volume Phone Inquiries
- Microsoft Office
- Data Entry
- Calendar Management
- Fast Learner
Timeline
Administrative Assistant
DaVita PD Central
06.2013 - Current
Fantasyland Attractions Hostess
Disneyland Resort
05.2011 - 06.2013
Receptionist
Dr. Homuth & Homuth, INC
09.2006 - 05.2010
High School Diploma -
Diamond Ranch High School
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